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For Companies At a Glance
- Tasks: Help customers with their banking needs and recommend the best services.
- Company: Join a leading bank in Northern Ireland, known for its commitment to customer service.
- Benefits: Enjoy a full-time role with a supportive team and a focus on work-life balance.
- Why this job: Perfect for those who love engaging with people and thrive in a dynamic environment.
- Qualifications: Previous customer service experience and great communication skills are essential.
- Other info: This is a temporary ongoing position, ideal for students or recent graduates.
The predicted salary is between 24000 - 36000 £ per year.
Honeycomb is delighted to be partnered with our client, a leading bank in Northern Ireland, to recruit for a Customer Service Advisor in their Coleraine branch This is a full time, temporary ongoing position 35 hours a week , Monday – Friday 9am to 5pm. The Role As a Customer Service Advisor, you will provide a friendly and professional service for all valued customers and support customers by identifying and recommending appropriate product & service options. Key Duties Include: Supporting customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings. Ensure customers are at the heart of everything you do, focusing on getting it right first time, promoting the convenience of self service and digital options and delivering on commitments and promises Carry out activities accurately and efficiently and in a manner that is fully compliant with policies, branch operating procedures, controls and standards. Engage with customers and colleagues with high levels of positivity, working flexibly and collaboratively across the branch team. The Person This role is a fantastic opportunity for someone who has a passion for customer service, enjoys talking to people, multitasking and working in a busy team environment. Essential Skills & Experience Previous customer service experience demonstrating a high standard of service in every customer interaction. Self-motivated and energetic with the necessary drive to achieve agreed goals. Enthusiasm and commitment. Excellent communication skills with the ability to work effectively as part of a team. Ability to maintain high levels of accuracy and working to tight deadlines. An ability to adapt to new technology, on desktop, mobile and tablet platforms. Desirable experience Prior Banking experience If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is permitted to providing equality of opportunity to all. To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Geraldine Stevenson at Honeycomb . Skills: Customer Service Banking Finance Retail Coleraine
Branch Customer Advisor Coleraine employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Customer Advisor Coleraine
✨Tip Number 1
Familiarize yourself with the bank's products and services. Understanding what they offer will help you recommend appropriate options to customers, showcasing your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. Since this role emphasizes friendly and professional service, being able to engage in quality conversations will set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work in a team. Share examples of how you've collaborated with colleagues in previous roles, as teamwork is crucial in a busy branch environment.
✨Tip Number 4
Show your enthusiasm for customer service. Be prepared to discuss why you enjoy helping customers and how you ensure their needs are met, as this passion is essential for the role.
We think you need these skills to ace Branch Customer Advisor Coleraine
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key duties and skills required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight your previous customer service experience. Emphasize any relevant skills such as communication, multitasking, and teamwork that match the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the team at the bank.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and well-presented.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your previous experience where you went above and beyond to assist a customer, as this will demonstrate your commitment to providing excellent service.
✨Highlight Your Communication Skills
Since the role requires excellent communication, prepare to discuss how you effectively engage with customers and colleagues. Practice articulating your thoughts clearly and confidently, and consider using the STAR method to structure your responses.
✨Demonstrate Adaptability to Technology
Be ready to talk about your experience with various technologies, especially in a banking context. Mention any specific tools or platforms you've used, and emphasize your ability to learn new systems quickly, as this is crucial for the role.
✨Prepare for Teamwork Scenarios
Since collaboration is key in this position, think of examples that showcase your ability to work well within a team. Discuss how you contribute to a positive team environment and how you handle challenges when working with others.
