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For Companies At a Glance
- Tasks: Be the friendly face of our campus, helping students and visitors with their inquiries.
- Company: Join BIMM University, a vibrant community dedicated to nurturing creativity in arts education.
- Benefits: Enjoy 25 days holiday, a SMART pension, and a comprehensive benefits package.
- Why this job: Make a real impact by supporting students in a dynamic and inclusive environment.
- Qualifications: Good general education, customer service experience, and strong communication skills required.
- Other info: We encourage applications from underrepresented communities to promote diversity.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
As Information Hub Assistant you will be the friendly face of our campus as well as the first point of contact for students, staff, and visitors, providing essential information and directing them to the right resources.
What You'll Do:
• Frontline Service: Greet students, staff, and guests at the Campus Information Hub desk, ensuring everyone feels welcome.
• Maintain a Professional Environment: Keep the reception area clean, tidy, and professionally presented.
• Security Protocols: Implement security measures, including issuing and monitoring ID cards for students, staff, and visitors, and maintaining a record of all visitors on campus.
• Respond to Enquiries: Provide excellent first-line responses to student enquiries in person, by phone, or by email, triaging efficiently and directing them to appropriate resources.
• Collaboration: Work closely with all on-campus departments to ensure the Information Hub serves as a comprehensive resource for students, with up-to-date information.
• Administrative Support: Assist college teams with administrative tasks as needed.
What You'll Bring:
• A good level of general education, including English and Maths.
• Previous experience in a customer service and/or administrative role.
• The ability to work independently while also being a cooperative team player.
• A positive attitude with a proactive approach to supporting students, with a friendly and empathetic demeanour.
• Exceptional organisational skills and the ability to manage multiple priorities.
• Professional communication skills, both verbally and in writing.
For the full job description please click here.
Why BIMM University?
We are a values led organisation, meaning our core values underpin all that we do:
In addition to joining a committed and dedicated team, you will have access to:
• 25 days holiday per year
• SMART pension
• A comprehensive benefits package
We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.
We are committed to promoting the safety and welfare of our students, therefore a ll successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
Information Hub Assistant employer: BIMM University
Contact Detail:
BIMM University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Hub Assistant
✨Tip Number 1
Familiarize yourself with BIMM University's values and mission. Understanding our commitment to creativity and student empowerment will help you align your approach during the interview, showcasing how you can contribute to our vibrant community.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully handled inquiries or resolved issues in previous roles. This will demonstrate your ability to provide excellent frontline service as an Information Hub Assistant.
✨Tip Number 3
Showcase your organizational skills by discussing how you manage multiple priorities effectively. You might want to share a situation where you successfully juggled various tasks while maintaining a professional environment.
✨Tip Number 4
Prepare to discuss your collaborative experiences with other departments or teams. Emphasizing your ability to work closely with others will highlight your teamwork skills, which are essential for this role.
We think you need these skills to ace Information Hub Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Information Hub Assistant position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service or administrative experience. Provide specific examples of how you've successfully managed inquiries or supported a team in a similar environment.
Showcase Your Communication Skills: Since the role requires professional communication, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of effective communication from past experiences.
Express Your Enthusiasm: Convey your passion for supporting students and being part of a vibrant community in your cover letter. A positive attitude and proactive approach are essential for this role, so let your enthusiasm shine through.
How to prepare for a job interview at BIMM University
✨Show Your Friendly Side
As an Information Hub Assistant, being the friendly face of the campus is crucial. Practice a warm greeting and maintain a positive demeanor throughout the interview to demonstrate your ability to make others feel welcome.
✨Highlight Customer Service Experience
Make sure to discuss any previous customer service or administrative roles you've held. Share specific examples of how you handled inquiries or resolved issues, showcasing your proactive approach and problem-solving skills.
✨Demonstrate Organizational Skills
Prepare to talk about how you manage multiple priorities effectively. You might want to share a situation where you successfully juggled various tasks, emphasizing your exceptional organizational abilities.
✨Communicate Professionally
Since professional communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to answer questions both verbally and in writing, as this will reflect your communication skills.
