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For Companies At a Glance
- Tasks: Provide top-notch customer service and administrative support to the Garages Team.
- Company: Join a dedicated team within the Finance & Governance division focused on Homeownership Services.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing customer experiences and promoting equal opportunity values.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in computer systems required.
- Other info: Be the primary contact for customers and help manage garages and non-residential properties.
The predicted salary is between 28800 - 43200 £ per year.
Who You Are
You are a dedicated individual with essential experience in customer service roles, especially in providing information and advice to the public. You possess a strong understanding of both manual and computer record systems, including knowledge of data protection and confidentiality. Your communication skills are top-notch, allowing you to interact with service users in an effective, sensitive, and sympathetic manner. You are adept at using various computer systems such as word processing, spreadsheets, and databases for the purpose of correspondence, reporting, and performance monitoring. A strong customer focus is at the core of your professional ethos, with a firm commitment to enhancing and delivering exceptional customer service. Additionally, you align with equal opportunity values, promoting them actively in all professional interactions.
What the Job Involves
In the role of Customer Service Officer, you will be providing comprehensive administrative support to the Garages Team and Garages Services Manager within the Finance & Governance division's Homeownership Services department. Being the primary point of contact for customers, your role involves delivering excellent, professional services aligned with the Council’s values and priorities. You will assist in managing garages and other non-residential properties, handling tasks such as administering waiting lists, managing lettings, and maintaining customer and stakeholder relationships. Daily duties include responding to customer inquiries via various communication channels while maintaining confidentiality, distributing tasks efficiently, producing reports for management, and liaising with different departments and external contractors. You are also expected to manage administrative tasks related to rents and non-residential charges. Your role is pivotal in ensuring service provision is monitored and controlled effectively, and in identifying and adopting improvements or new tasks that benefit the service quality and operational efficiency.
Customer Service Officer LBS-005 employer: Southwark Council
Contact Detail:
Southwark Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer LBS-005
✨Tip Number 1
Familiarize yourself with the specific services and values of the Council. Understanding their priorities will help you align your responses and demonstrate your commitment to exceptional customer service during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will prepare you for handling various customer inquiries effectively and sensitively, showcasing your ability to provide top-notch service.
✨Tip Number 3
Get comfortable with the computer systems mentioned in the job description. Familiarity with word processing, spreadsheets, and databases will not only boost your confidence but also demonstrate your readiness to handle administrative tasks efficiently.
✨Tip Number 4
Highlight any previous experience you have with managing waiting lists or customer relationships. Sharing specific examples of how you've improved service quality or operational efficiency in past roles can set you apart from other candidates.
We think you need these skills to ace Customer Service Officer LBS-005
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous customer service roles in your application. Detail specific experiences where you provided information and advice to the public, showcasing your ability to handle inquiries effectively.
Demonstrate Communication Skills: In your cover letter or personal statement, illustrate your top-notch communication skills. Provide examples of how you've interacted with service users in a sensitive and sympathetic manner, which is crucial for this role.
Showcase Technical Proficiency: Mention your familiarity with various computer systems such as word processing, spreadsheets, and databases. Highlight any experience you have with data protection and confidentiality, as these are important aspects of the job.
Align with Company Values: Express your commitment to equal opportunity values in your application. Discuss how you promote these values in your professional interactions, aligning yourself with the Council’s priorities and ethos.
How to prepare for a job interview at Southwark Council
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples from your past roles where you provided exceptional customer service. Highlight situations where you effectively resolved issues or went above and beyond to assist customers.
✨Demonstrate Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to showcase your ability to interact sensitively and effectively with service users.
✨Familiarize Yourself with Data Protection Policies
Understand the basics of data protection and confidentiality, as these are crucial in handling customer information. Be ready to discuss how you ensure compliance with these policies in your previous roles.
✨Align with the Council’s Values
Research the Council’s values and priorities, and think about how your personal values align with them. Be prepared to discuss how you promote equal opportunity and inclusivity in your professional interactions.
