Service Advisor- Ballyclare

Location: Ballyclare

Hours of Work: Mon – Fri 08:30 to 5:00pm with one late night per week to 9pm and Saturdays from 8am to 1pm on a Rota basis so flexibility is required.

Salary and Benefits: Salary dependent on experience

Employment Type: Permanent

The Right Client: Nominate Recruitment are thrilled to be partnering with a successful provider of heavy commercial vehicles in Northern Ireland. They are currently seeking a Service Advisor to join their office based in Ballyclare.

The Right Role:

• Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
• Generating, amending and updating service schedules and sending reminders.
• Vehicle and customer database management.
• Booking PSV appointments.
• Issuing workshop job cards and monitoring progress of vehicles in the workshop.
• Processing and closing out workshop job cards and assisting with invoicing.
• Making outbound sales and customer care calls and managing key customer relationships.
• Creating maintenance contract quotes and selling maintenance contracts.

The Right Fit:

• Be educated to GCSE standard or equivalent, including Maths and English.
• Possess extremely strong administration skills.
• Possess excellent organisational skills and the ability to adapt to changing circumstances.
• Possess the ability to communicate effectively at all levels, both verbally and written, and both internally and externally.
• Possess the ability to structure workload in an efficient manner.
• Full clean driving licence.

Desired Criteria:

• Relevant service reception experience or experience of working within a franchised car/heavy vehicle dealership would be desirable.
• Although not essential, some existing mechanical knowledge would be advantageous.

Skills: Vehicle Repair, Service Advisor, Customer Service