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For Companies At a Glance
- Tasks: Assist customers via email and social media, ensuring top-notch service.
- Company: Join a global tech leader transforming retail brands in over 70 countries.
- Benefits: Enjoy competitive pay, flexible hours, and perks like gym discounts and dental cover.
- Why this job: Perfect for fashion lovers wanting to make an impact while working from home.
- Qualifications: Fluent in German and English, with at least 6 months of customer service experience.
- Other info: Work hybrid, with occasional office visits in Belfast; training provided.
Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? We are seeking a Bi-lingual English and German-speaking individual to join our team as a Customer Support Advisor. We’re a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
This exciting role is perfect for a people’s person ready to be a brand ambassador for a leading international clothing retailer! We want applicants who are enthusiastic and motivated, willing to go the extra mile to exceed our customer’s expectations. Apart from being fluent in German spoken and written language, you’ll also need to have a keen eye for detail and be self-motivated and disciplined. These traits are essential as you’ll be working from home on a full-term permanent contract.
As a Customer Support Advisor, you’ll need to be empathetic and patient with a friendly and bubbly personality without compromising on professionalism. If you’re ready to take up a new challenge, then put your passion for communication to good use and apply today!
Career growth and personal development
This hybrid, full-time position is a great opportunity to expand your career while developing “friends for life” at the same time. Working from the comfort of your home and on-site in our Belfast office once or twice weekly, we’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
- Respond to customers via emails and Social Media Platforms including Facebook, X and Instagram, providing excellent customer service.
- Maximize opportunities to showcase brand's products.
- Respond to general customer queries i.e. missing orders, payment issues, product availability, or recommendations.
- Deal with order queries including cancellations, returns, modifying orders.
- Ensure a professional call manner and remain knowledgeable on products/services on offer.
- Maintain and proactively improve sales skills, product knowledge and competitor knowledge.
- Develop relationships with customers and encourage referrals.
- Provide the best possible customer experience at all times.
Your qualifications
- Are proficient or bilingual in German and English (oral and written).
- Based in Belfast as you will be required to work from site a few days per week.
- Are flexible to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight.
- Have a minimum broadband speed of 10mgbs and a private/distraction-free location to work from.
- Have a minimum of 6 months customer service experience.
- Are proficient in computer literacy and ability to navigate social media platforms.
- Have excellent interpersonal and communication skills.
- Have a spotless record, free from any credit, criminal or disciplinary issues.
It will be a plus if you:
- Have experience community managing and engaging on social media.
If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
- A competitive salary of ÂŁ12.25 per hour with fortnightly pay.
- 28 days of vacation.
- Pension Scheme: auto enrolment after 92 days employment (if eligible).
- Employee Assist Program: a range of support and resources, accessed free.
- Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
- 0% Joining fee and discounted membership at PUREGYM.
- Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
- Group Life Assurance: open to all UK employees from day 1 of employment.
- Eyecare vouchers.
- Refer a Friend incentive.
- Career development in a global company with over 225,000 employees in more than 40 countries.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position.
Customer Support Advisor - German Speaking employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - German Speaking
✨Tip Number 1
Familiarise yourself with the brand's products and services. As a Customer Support Advisor, you'll need to provide accurate information and recommendations, so knowing the ins and outs of what they offer will give you an edge.
✨Tip Number 2
Brush up on your social media skills. Since you'll be responding to customer queries on platforms like Facebook and Instagram, being comfortable navigating these channels will help you stand out as a candidate.
✨Tip Number 3
Showcase your bilingual abilities in your interactions. Practice speaking and writing in both German and English to demonstrate your fluency, as this is a key requirement for the role.
✨Tip Number 4
Prepare for a flexible work schedule. Since the position requires working on an 8-hour rotational shift pattern, being ready to discuss your availability during the interview can show your commitment and adaptability.
We think you need these skills to ace Customer Support Advisor - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in German and English, as well as any relevant customer service experience. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and retail, along with your enthusiasm for providing excellent customer service. Mention specific examples of how you've gone the extra mile for customers in the past.
Showcase Your Communication Skills: Since this role requires strong interpersonal skills, consider including a brief section in your application that illustrates your ability to communicate effectively, especially in a bilingual context.
Highlight Relevant Experience: If you have experience managing social media or engaging with customers online, be sure to include this in your application. It aligns well with the responsibilities of the Customer Support Advisor role.
How to prepare for a job interview at Concentrix
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your proficiency.
✨Emphasise Customer Service Experience
Highlight your previous customer service experience, especially any roles that involved handling queries or complaints. Use specific examples to illustrate how you went above and beyond to meet customer needs.
✨Demonstrate Empathy and Patience
As a Customer Support Advisor, empathy and patience are key traits. Be ready to discuss situations where you successfully managed difficult customer interactions, showcasing your ability to remain calm and professional.
✨Familiarise Yourself with the Brand
Research the company and its products before the interview. Understanding the brand's values and offerings will help you answer questions more effectively and show your enthusiasm for the role.
