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- Tasks: Join a team to implement CRM systems for charity clients, focusing on analysis and project management.
- Company: A small IT consulting firm in Coventry, dedicated to making a social impact in the non-profit sector.
- Benefits: Flexible working options, supportive team culture, and opportunities for skill development.
- Why this job: Make a difference while growing your skills in a collaborative and impactful environment.
- Qualifications: Analytical mindset, attention to detail, and a willingness to learn; experience in CRM is a plus.
- Other info: Remote work available; must be able to visit the Coventry office occasionally.
Our client based in Coventry is an IT digital consulting company. They are a small close-knit team which works a lot within the non-profit third sector and are justifiably proud of the massive social impact that their work has.
They are currently seeking someone with an analytical mind and good attention to detail to join their team that researches, selects and implements Customer Relationship Management (CRM) systems for their charity clients.
The role will focus primarily on:
- Interviewing and collaborating with client representatives
- Researching and analysing the client’s current processes and practices
- Helping to design a solution within a CRM platform and related tools
- Data rationalisation and transformation
- CRM configuration
- Data migration
- Delivering training and producing help documentation for clients
- Managing and leading projects
- Owning client relationships in collaboration with other CRM team members
You’ll work across the full implementation lifecycle from designing high-level implementation approaches and data design strategies to training clients on the use of their new system.
Desirable skills:
- Experience using CRM ideally in the charity sector (e.g., as a charity database manager)
- Experience of data auditing and analysis
- Client-facing & consulting experience
- Project or programme management
- Experience configuring CRM software
If you feel you don’t currently fulfil all these requirements but are keen to develop your skills, or feel you have other relevant expertise, we’d still love to hear from you. The company invests in their team and are very willing to teach you the skills you’ll need if you’d otherwise be a great fit. We are more interested in finding candidates with a growth mindset who are curious and want to learn; age is just a number but you should be mature in attitude ready to take responsibility and work within a team.
You can be based at home or in the office and although they would prefer you to be able to get into the Coventry office a couple of times a week, they are ultra-flexible. It is all about getting the job done rather than attending Teams meetings.
Salary range: £35k–£45k depending on experience.
We have a full job description but why not drop me your CV and we can have a chat about this exciting opportunity - hope to hear from you soon - Gary Simpson
CRM Consultant employer: Simpson Recruitment Services
Contact Detail:
Simpson Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Consultant
✨Tip Number 1
Familiarise yourself with the specific CRM systems commonly used in the charity sector. Understanding their features and functionalities will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the non-profit sector, especially those who have experience with CRM implementations. Engaging in conversations can provide insights into the challenges they face and how you can position yourself as a solution provider.
✨Tip Number 3
Prepare to discuss your analytical skills and attention to detail by thinking of examples from your past experiences. Be ready to explain how you've successfully managed data or client relationships, as these are key aspects of the role.
✨Tip Number 4
Showcase your growth mindset by highlighting any relevant courses or certifications you've pursued recently. This demonstrates your commitment to learning and adapting, which is something the company values highly.
We think you need these skills to ace CRM Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in CRM systems and the charity sector. Emphasise any analytical skills and project management experience that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the non-profit sector and your eagerness to learn. Mention specific examples of how your skills can contribute to the company's mission and social impact.
Highlight Soft Skills: Since the role involves client interaction and teamwork, emphasise your communication skills, adaptability, and ability to work collaboratively. Provide examples of past experiences where you successfully managed client relationships or led projects.
Show Your Growth Mindset: In your application, express your willingness to learn and develop new skills. Mention any relevant training or courses you are interested in pursuing to enhance your capabilities in CRM and data analysis.
How to prepare for a job interview at Simpson Recruitment Services
✨Show Your Analytical Skills
As a CRM Consultant, you'll need to demonstrate your analytical mindset. Prepare examples of how you've researched and analysed processes in previous roles, especially in the charity sector. This will show your potential employer that you can effectively assess client needs.
✨Highlight Client-Facing Experience
Since the role involves managing client relationships, be ready to discuss your experience in client-facing roles. Share specific instances where you've successfully collaborated with clients or stakeholders, showcasing your communication and interpersonal skills.
✨Demonstrate Project Management Skills
The job requires project management capabilities, so come prepared with examples of projects you've led or contributed to. Discuss your approach to managing timelines, resources, and team dynamics to illustrate your ability to deliver results.
✨Express a Growth Mindset
The company values candidates who are eager to learn and develop their skills. Be open about areas where you wish to grow and how you plan to achieve that. This will resonate well with the interviewers, as they are looking for someone who fits into their supportive team culture.
