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- Tasks: Join our team as a Help Desk Administrator, supporting customer requests and managing communications.
- Company: We prioritize exceptional customer service in a flexible and sustainable workplace environment.
- Benefits: Enjoy a full-time, permanent position with opportunities for growth and a supportive team culture.
- Why this job: Be part of a dynamic team that values your input and fosters a collaborative atmosphere.
- Qualifications: Excellent customer service skills and experience communicating through various media are essential.
- Other info: This role requires on-site presence in Edinburgh, 5 days a week.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a Workplace Helpdesk Administrator to join our team in Edinburgh on a full-time, permanent basis. Our department mission is to be bold, placing exceptional customer service at the forefront, cultivating a supportive, flexible and sustainable workplace environment that consistently surpasses the evolving needs of our business.
You’ll be required to support the day-to-day function of the team from the helpdesk making sure you customer requests are responded to in a friendly, flexible and facilitative manner. You will be required to proactively manage all customer contact (primarily dealing with inbound helpdesk, email and telephony queries but can be any contact method) and keep customers updated on the progress of jobs in line with established SLAs and using a variety of media. To escalate expired workplace service requests and customer complaints through to the appropriate Workplace Manager in a timely manner. Provide day to day administrative support to the Workplace team, monitor outstanding job sheets and produce backlog reports to ensure the CAFM system is always up to date. Proactively liaise with the Workplace Coordinators to ensure accurate, relevant and timely communication is maintained at all times. Raise reactive and planned jobs in line with contract/SLA requirements. Support the Workplace Managers with the control of contract specific requirements.
Be flexible in approach and outlook and be prepared to help in all aspects of our Workplace Management proposition.
The role is varied, and you’ll be required to coordinate various tasks at once working with a variety of internal and external stakeholders.
Due to the nature of this role, we would require our Workplace Administrator on-site 5-days per week.
About You
This is an exciting role to support the Workplace Team in managing a varied property portfolio. You will be passionate about working in a highly effective Workplace team to support our customers. Your keen eye for detail and enthusiasm for customer service will be essential to the delivery of a first-class helpdesk service.
You should have an awareness of workplace management and environment, health & safety. You’ll need to have a keen eye for detail and the ability to create reports and identify trends to drive change throughout the organisation.
Minimum criteria:
- Excellent customer service skills
- Experience of communicating through various media
Help Desk Administrator employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator
✨Tip Number 1
Familiarize yourself with the specific tools and software commonly used in helpdesk environments, such as ticketing systems and communication platforms. This knowledge will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your customer service skills by engaging in role-playing scenarios with friends or family. This will help you refine your ability to respond to various customer inquiries in a friendly and effective manner, which is crucial for this role.
✨Tip Number 3
Research common workplace management challenges and think about how you would address them. Being able to discuss these topics during an interview will show that you are proactive and have a genuine interest in improving workplace environments.
✨Tip Number 4
Network with current or former helpdesk administrators to gain insights into their experiences. This can provide you with valuable tips on what to expect in the role and how to excel in it, making you a more attractive candidate.
We think you need these skills to ace Help Desk Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Help Desk Administrator position. Understand the key responsibilities and required skills, such as customer service excellence and communication through various media.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer service background and any experience in workplace management or administrative support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple tasks. Mention specific examples of how you've successfully handled customer queries or administrative tasks in the past.
Highlight Your Communication Skills: In both your CV and cover letter, emphasize your excellent communication skills. Provide examples of how you've effectively communicated with customers through different channels, such as email, phone, or in-person.
How to prepare for a job interview at DiverseJobsMatter
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain friendly and flexible under pressure.
✨Demonstrate Your Communication Abilities
The job requires effective communication through various media. Be ready to discuss your experience with different communication methods, such as email, phone calls, and in-person interactions. You might even want to practice a mock call or email response before the interview.
✨Emphasize Your Attention to Detail
With a keen eye for detail being crucial for this position, prepare to discuss how you ensure accuracy in your work. Bring examples of reports you've created or trends you've identified that led to improvements in your previous roles.
✨Understand Workplace Management Basics
Familiarize yourself with workplace management concepts and health & safety regulations. Showing that you have a foundational understanding of these areas will demonstrate your commitment to supporting the Workplace Team effectively.
