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- Tasks: Lead the rollout of a Microsoft Dynamics-based CRM across UKI businesses.
- Company: Join a leading global brand in mechanical and electrical locking solutions.
- Benefits: Enjoy a competitive salary, car allowance, bonus, and hybrid work options.
- Why this job: Be part of a dynamic team driving customer excellence and innovative CRM strategies.
- Qualifications: Experience in project management and Microsoft Dynamics CRM is preferred.
- Other info: Opportunity for training and development in a supportive environment.
CRM Implementation Manager – West Midlands (Hybrid) 50k Salary + Car Allowance + Bonus SFR Recruitment Solutions have a brand-new opportunity for CRM Manager based in the West Midlands. Our client is an established and leading global brand of both mechanical and electrical locking solutions and door hardware products. Products designed for your safety and security. The EMEIA & UK CRM Strategy outlines the focal points and methodologies for delivering a great customer experience and increased loyalty across the business through marketing, sales, and service. A key enabler of this strategy is the rollout of the EMEIA CRM Core (the “CRM Core”), a Microsoft Dynamics based CRM tailored solution delivering harmonized settings and processes. The UKI Region is looking to appoint a CRM Manager to actively drive the rollout of the CRM Core and overall adoption of CRM across all UKI Businesses. This newly created role will be part of the shared services Business Development team and report to the Business Development Director. The role will involve working closely with CRM leads from EMEIA and the local stakeholders to ensure a successful CRM implementation in UKI while delivering to business expectations and objectives. The role will also have overall responsibility for Customer Excellence & Pricing Excellence and manage the existing roles of Customer Excellence Manager & Commercial Excellence Officer. Responsibilities Include: Strategic • Actively support the delivery of the UKI CRM Strategies while working closely with the EMEIA CRM Team, and regional and local CRM leads from business and IT. • Responsible for CRM-related knowledge transfer and communication across the region. • Support Commercial Development initiatives through CRM rollouts as required. Rollout and implementation • Drive and coordinate the rollout of the CRM Core across the local businesses in line with the agreed timeline. Marketing, Sales, and Service. • Monitor and report rollout progress, manage risks, and initiate appropriate corrective actions. Adoption • Become a subject matter expert in the CRM Core and guide local businesses through related change processes to ensure the best CRM adoption. • Take full responsibility for implementing regular adoption performance reviews. • Capture and consolidate feedback and requirements from the local businesses and contribute to the EMEIA CRM roadmap. • Drive a healthy CRM culture within region and local businesses by establishing a regional CRM community and actively contributing to the EMEIA CRM Forum. • Stay up to date with Microsoft releases and enhanced features to be able to take maximum advantage of the platform. Training and Support • Lead the regional training program and deliver local training to end-users and super users. • Responsible for any localisation of training material to ensure successful onboarding and adoption. • Ensure regional and local support organisations are in place and fulfil Tier 2 support level. • Responsible for ensuring timely testing of new Core releases within the respective local businesses and providing consolidated feedback to EMEIA. Essential Qualifications, Experience, and Personal Characteristics: • Business acumen, able to influence and drive change processes at all levels. • Proven experience as a successful project manager of implementation projects (e.g. CRM, Finance system, ERP, etc.). • Specific experience in the rollout and/or utilisation of the Microsoft Dynamics CRM platform is strongly preferred. • Educated in an industry-related degree. • Experience in delivering training programs and/or customer support, preferred. • Ability to communicate effectively and support or train multi-cultural users. • Professional English language skills, other European languages a plus. • Project Management Professional (PMP) or similar certification preferred • Strong computer, analytical, organizational skills. • Prepared to travel as required for the role. If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation. Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware
Crm Implementation Manager employer: SFR Recruitment Solutions
Contact Detail:
SFR Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crm Implementation Manager
✨Tip Number 1
Familiarize yourself with Microsoft Dynamics CRM, as this is a key requirement for the role. Consider taking online courses or certifications to deepen your understanding and showcase your expertise.
✨Tip Number 2
Network with professionals in the CRM field, especially those who have experience with CRM implementations. Join relevant LinkedIn groups or attend industry events to make connections that could help you learn more about the role.
✨Tip Number 3
Highlight your project management skills and any relevant certifications, such as PMP, during your conversations. Being able to demonstrate your ability to manage complex projects will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in CRM and customer experience strategies. This knowledge will not only help you in interviews but also show your commitment to driving customer excellence in the role.
We think you need these skills to ace Crm Implementation Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the CRM Implementation Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: Emphasize your proven experience in project management, particularly with CRM implementations like Microsoft Dynamics. Provide specific examples of past projects where you successfully drove change processes and delivered training programs.
Showcase Communication Skills: Since the role requires effective communication with multi-cultural users, include examples in your application that demonstrate your ability to communicate complex information clearly and effectively.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the key skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at SFR Recruitment Solutions
✨Show Your CRM Expertise
Make sure to highlight your experience with Microsoft Dynamics CRM during the interview. Be prepared to discuss specific projects where you successfully implemented CRM solutions and how you drove adoption within teams.
✨Demonstrate Project Management Skills
Since this role requires strong project management capabilities, be ready to share examples of past implementation projects you've managed. Discuss your approach to managing timelines, risks, and stakeholder communication.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating complex ideas clearly and concisely, especially when discussing how you would train and support multi-cultural users in adopting the CRM system.
✨Prepare for Cultural Fit Questions
The company values a healthy CRM culture. Be prepared to discuss how you would foster collaboration and community among local businesses and contribute to the EMEIA CRM Forum.
