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- Tasks: Provide tech support and info to staff during a digital service rollout.
- Company: Join a trusted public sector client in Belfast making a difference.
- Benefits: Enjoy flexible shifts, paid annual leave, and a pension scheme.
- Why this job: Gain valuable experience in a supportive environment with full training provided.
- Qualifications: 5 GCSEs including Maths and English; call center experience preferred.
- Other info: Full-time and part-time roles available for at least 3 months.
Six Helpdesk Operators required to work with our client based Belfast As a helpdesk operator you will be required to provide technical support and information to staff within the Belfast Trust as they roll out a new digital service (Encompass). Full training and induction will be provided. Rates of pay from £12.86 to £23.24. These Roles will be full-time and part time temporary positions lasting a minimum of 3 months. Candidates must be fully flexible as the shifts are 16.00 – midnight or midnight – 08.30 Monday to Friday and Saturday and Sunday shifts -midnight or midnight – 08.30. MAIN DUTIES & RESPONSIBILITIES Taking phone calls requests and dealing with general enquiries Logging and providing updates on Faults Reporting faults to Third party companies/ monitoring progress Password Resets Windows/Systems Creating E mail accounts and profiles What We Need From You 5 GCSEs including Maths and English 6 months experience in a Call centre environment ICT knowledge desirable Flexibility around shift patterns What We Will Offer You Opportunity to work in the public sector Excellent working conditions Inclusion into our company pension scheme Paid Annual Leave The Next Steps Contact Ciaran Kearney in our Belfast office Apply via the link First Choice is an equal opportunities employer Skills: Answering Calls Telecommunications skills Updates on Faults
6x Help Desk Operators - Belfast employer: First Choice Selection Services
Contact Detail:
First Choice Selection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 6x Help Desk Operators - Belfast
✨Tip Number 1
Familiarize yourself with the Encompass digital service before your interview. Understanding the system will not only help you answer questions confidently but also show your proactive approach to learning.
✨Tip Number 2
Highlight any previous experience in a call center environment during your discussions. Be ready to share specific examples of how you've handled customer inquiries or technical issues effectively.
✨Tip Number 3
Demonstrate your flexibility regarding shift patterns. Since the roles require various shifts, expressing your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Brush up on your ICT knowledge, especially related to password resets and account creation. Being able to discuss these topics will show that you're prepared for the technical aspects of the role.
We think you need these skills to ace 6x Help Desk Operators - Belfast
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Help Desk Operator position. Understand the main duties and responsibilities, as well as the required qualifications and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in a call center environment or technical support roles. Mention specific examples of how you've handled customer inquiries or resolved issues.
Show Flexibility: Since the role requires flexibility with shift patterns, make sure to mention your availability clearly in your application. Highlight your willingness to work various shifts, including weekends.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to demonstrate that you are a good fit for the position.
How to prepare for a job interview at First Choice Selection Services
✨Show Your Communication Skills
As a Help Desk Operator, you'll be taking phone calls and dealing with enquiries. Make sure to demonstrate your communication skills during the interview by speaking clearly and confidently.
✨Highlight Relevant Experience
If you have experience in a call center environment, be sure to discuss it. Share specific examples of how you've handled customer inquiries or technical issues in the past.
✨Demonstrate Flexibility
Since the roles require flexibility around shift patterns, express your willingness to work various shifts. Mention any previous experiences where you adapted to changing schedules.
✨Prepare for Technical Questions
Brush up on your ICT knowledge and be ready to answer questions related to technical support, such as password resets or creating email accounts. This will show that you're prepared for the role.
