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- Tasks: Join our team as a Field Service Engineer, providing top-notch maintenance and support.
- Company: Be part of a leading leisure brand known for its innovation and quality.
- Benefits: Enjoy a competitive salary, company car, and opportunities for travel across Europe.
- Why this job: This role offers hands-on experience, teamwork, and the chance to solve real-world problems.
- Qualifications: 5 years of technical maintenance experience and a full UK driving license are preferred.
- Other info: Flexibility in working hours and travel is essential; weekend call-outs included.
Field Service Engineer, Electronics, Midlands to £30,000 + car This is a fantastic opportunity for a Field Service Engineer to join one of the world leading leisure brand. Due to growth they are looking for a Field Service Engineer based within the Midlands region and working as part of the Midlands team, this role focuses on the provision of a high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW. Responsibilities and Duties * Provide exceptional service to customers within a designated region * Installation of third-party systems and products * Carry out hardware and software modifications/upgrades on existing sited equipment * Regular PPM maintenance of existing products * Root cause analysis and removal of issues * Reactive call-out response on customer sites within a designated region on a rota basis. This is will include unsociable hours * Management and control of spare parts allocated to you and in your region * Communication and escalation of any service issues in line with the relevant processes * Flexibility to travel to cover for other regions during periods of high workload * Working as part of a team or individually responding to on site customer support requests * Weekend and evening call out cover on a rota system with other regional engineers * To undertake any other duties required by management to meet the needs of the business * Ensure call cover is maintained in region during periods of holidays and sickness * Keep accurate boot stocks and consume parts as per the process * Ensure documentation is recorded accurately Required Skills and Abilities * Ideally 5 years related technical maintenance / service support experience * Sound electrical / electronic background with recognised engineering qualifications an advantage * Experience of Networks and server installation and maintenance an advantage * PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint) * Ability to work away if required with flexible approach to working hours and location * Full UK driving license
Field Service Engineer employer: Ascend Consulting
Contact Detail:
Ascend Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarize yourself with the specific leisure brand and its products. Understanding their systems and services will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have with customer service, especially in a technical support role. Being able to showcase your ability to provide exceptional service will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your flexibility regarding travel and working hours. Since the role requires a willingness to work unsociable hours and travel, showing that you are adaptable will be crucial.
✨Tip Number 4
Brush up on your technical skills related to electronics and networks. Being able to speak confidently about your technical maintenance experience will give you an edge in the interview process.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical maintenance and service support. Emphasize any specific skills related to electronics, installation, and customer service that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the leisure industry. Mention your experience with hardware and software modifications, as well as your ability to provide exceptional customer service.
Highlight Relevant Qualifications: If you have recognized engineering qualifications or experience with networks and server installations, be sure to include these in your application. This will demonstrate your technical expertise and suitability for the role.
Show Flexibility: In your application, express your willingness to travel and work flexible hours, including weekends and evenings. This is crucial for a Field Service Engineer role, so make it clear that you are adaptable and ready to meet the demands of the job.
How to prepare for a job interview at Ascend Consulting
✨Showcase Your Technical Skills
Make sure to highlight your technical maintenance and service support experience during the interview. Be prepared to discuss specific examples of how you've handled hardware and software modifications or upgrades in the past.
✨Demonstrate Customer Service Excellence
Since this role focuses on providing exceptional service to customers, be ready to share instances where you went above and beyond to resolve customer issues. This will show your commitment to customer satisfaction.
✨Discuss Flexibility and Teamwork
The job requires flexibility in working hours and locations, as well as the ability to work both independently and as part of a team. Prepare to discuss how you've successfully adapted to changing situations and collaborated with colleagues in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills, especially regarding root cause analysis and reactive call-outs. Practice articulating your thought process and the steps you would take to address various service issues.
