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For Companies At a Glance
- Tasks: Support brokers and customers with top-notch service and accurate responses.
- Company: Join William Russell, the go-to expat insurance provider since 1992.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Why this job: Be part of a mission to make expat life healthier and easier while developing your skills.
- Qualifications: Previous sales support experience in insurance or financial services is preferred.
- Other info: Work in our Lightwater office two days a week; UK work eligibility required.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Sales Support Coordinator
We have an exciting opportunity for a Sales Support Coordinator to join our team at William Russell.
The role – Our Sales Support Coordinators work as part of a team to build strong relationships with our brokers and our customers, always delivering excellent levels of customer service.
You provide our brokers and customers with the highest standard of service, ensuring an efficient and accurate response in real time to quotation requests, and requests for information about our products and services.
You ensure our front-line sales team are well supported enabling them to be effective, efficient and proactive in their roles.
You are also responsible for accurate administration and record keeping.
About you – You have excellent customer service and relationship management skills, with the ability to communicate effectively at all levels via email, over the phone and during e-meetings.
You work effectively within a team and individually. You have a positive attitude, are highly accurate and solutions oriented, and are focused on achieving goals and targets.
Your experience – You will ideally be working within an Insurance or Financial services environment and must have previous sales support and administration/data input experience.
About us – We’re William Russell—the expat insurance provider. We offer health insurance, life insurance, and income protection for people living and working abroad since 1992. In short, we’re a partner for expats when they’re away from home, and we’re there to make the expat experience healthier and easier.
We offer – A competitive salary, rounded benefits package and hybrid working, alongside the opportunity to work with an experienced, professional team who are based in the UK and overseas.
All applicants must be eligible to work in the UK, and able to work in our Lightwater office for two days per week.
Sales Support Coordinator employer: William Russell
Contact Detail:
William Russell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Familiarize yourself with the insurance and financial services industry. Understanding the specific products and services offered by William Russell will help you engage more effectively with brokers and customers during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a remote setting. Since you'll be interacting via email, phone, and e-meetings, being clear and concise will set you apart as a candidate who can deliver excellent customer service.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Prepare examples from your past experiences that highlight how you've successfully collaborated with others while also managing your own responsibilities.
✨Tip Number 4
Demonstrate your solutions-oriented mindset. Think of instances where you've resolved issues or improved processes in previous roles, as this aligns with the proactive approach that William Russell values in their Sales Support Coordinators.
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sales Support Coordinator position. Understand the key responsibilities and required skills, such as customer service excellence and relationship management.
Tailor Your CV: Customize your CV to highlight relevant experience in sales support and administration. Emphasize any previous roles in insurance or financial services, and showcase your ability to communicate effectively with brokers and customers.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service and supported sales teams in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at William Russell
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to communicate effectively and resolve issues.
✨Demonstrate Team Collaboration
The position requires working well within a team. Discuss experiences where you collaborated with others to achieve a common goal, emphasizing your positive attitude and support for your colleagues.
✨Highlight Your Attention to Detail
As accurate administration and record keeping are crucial, provide examples that showcase your attention to detail. Mention any tools or methods you use to ensure accuracy in your work.
✨Prepare for Role-Specific Questions
Familiarize yourself with the insurance and financial services industry. Be ready to discuss how your previous experience in sales support and administration aligns with the responsibilities of the Sales Support Coordinator role.
