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- Tasks: Help users with account management and password resets while troubleshooting tech issues.
- Company: Join a dynamic team focused on innovative tech solutions.
- Benefits: Enjoy flexible work options and a supportive work environment.
- Why this job: Gain hands-on experience in tech support and enhance your problem-solving skills.
- Qualifications: No prior experience needed, just a passion for tech and helping others.
- Other info: Perfect for tech-savvy students looking to kickstart their careers!
The predicted salary is between 28800 - 43200 £ per year.
User creation/modification/deletion (Tech: Active Directory & Entra [Azure Active Directory]):
SML process.
Password reset requests.
Troubleshooting.
PAW & Desktop (Tech: Intune & Active Directory)
Rebuilding.
Support.
SML process.
Support Engineer employer: iBSC
Contact Detail:
iBSC Recruiting Team
+442080884109
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarize yourself with Active Directory und Azure Active Directory, da diese Technologien für die Rolle entscheidend sind. Nutze Online-Ressourcen oder Tutorials, um dein Wissen über Benutzerverwaltung und SML-Prozesse zu vertiefen.
✨Tip Number 2
Praktische Erfahrung ist wichtig! Wenn du die Möglichkeit hast, mit Intune oder Active Directory in einem Testumfeld zu arbeiten, nutze diese Chance, um deine Fähigkeiten im Troubleshooting und in der Benutzerverwaltung zu verbessern.
✨Tip Number 3
Bereite dich darauf vor, spezifische Szenarien zu besprechen, in denen du Probleme mit Passwortzurücksetzungen oder Benutzererstellungen gelöst hast. Das zeigt, dass du praktische Erfahrungen hast und die Herausforderungen der Rolle verstehst.
✨Tip Number 4
Zeige deine Kommunikationsfähigkeiten! Als Support Engineer ist es wichtig, komplexe technische Informationen klar und verständlich zu vermitteln. Übe, technische Konzepte einfach zu erklären, um deine Eignung für die Rolle zu demonstrieren.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Support Engineer, especially regarding user management in Active Directory and Azure Active Directory. Familiarize yourself with the SML process and troubleshooting techniques.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with user creation, modification, and deletion, as well as password reset requests. Mention specific tools like Intune and your familiarity with desktop rebuilding.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your troubleshooting skills. Describe situations where you successfully resolved technical issues, particularly related to Active Directory or similar technologies.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the job listing to ensure your application stands out to recruiters.
How to prepare for a job interview at iBSC
✨Understand the SML Process
Make sure you have a solid grasp of the User creation, modification, and deletion processes. Be prepared to discuss how you would handle these tasks using Active Directory and Entra (Azure Active Directory).
✨Show Your Troubleshooting Skills
Be ready to provide examples of how you've successfully troubleshot issues in the past. Highlight your experience with password reset requests and any specific challenges you've faced.
✨Familiarize Yourself with Intune
Since the role involves working with Intune for desktop rebuilding, ensure you understand its functionalities. Discuss any relevant experience you have with managing devices or applications through Intune.
✨Prepare for Technical Questions
Expect technical questions related to Active Directory and Entra. Brush up on common scenarios and best practices, as well as any recent updates or features that may be relevant to the role.
