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- Tasks: Manage customer orders and ensure top-notch service from order to delivery.
- Company: DCS Group is a leading distributor and manufacturer in the UK, known for innovation and excellence.
- Benefits: Enjoy a dynamic work environment with career development opportunities and training.
- Why this job: Join a collaborative team and work with major brands in the FMCG sector.
- Qualifications: Proficiency in Microsoft Office, strong communication skills, and attention to detail required.
- Other info: Full-time role with opportunities for growth in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
DCS Group is a leading distributor and manufacturer, supplying major brands and retailers across the UK. We are committed to excellence, innovation, and outstanding customer service.
As a Customer Supply Coordinator, you will be responsible for managing customer demand from order receipt to delivery. Acting as the primary point of contact, you will ensure that queries are handled efficiently, service issues are addressed, and processes are continuously improved to enhance the overall customer experience.
Key Responsibilities- Process and oversee customer orders, ensuring alignment with pricing, lead times, and order values.
- Accurately input and release orders to Transport Planning within required timeframes.
- Handle customer queries promptly and effectively, maintaining a high standard of service.
- Build strong working relationships with customers and key internal stakeholders.
- Generate customer-specific reports and analyse service levels.
- Manage uplift and return requests, ensuring approval processes are followed efficiently.
- Support strategic customer meetings by providing service level insights.
- Assist with internal administrative duties, including reception cover when required.
- Ensure compliance with Good Distribution Practice (GDP) for medicinal products.
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
- Sage knowledge is an advantage.
- Strong numerical accuracy and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to prioritise tasks effectively in a fast-paced environment.
- Resilient, adaptable, and solution-focused.
- Strong customer service skills with a quality-driven approach.
- A dynamic and collaborative work environment.
- Opportunities for career development and training.
- A chance to work with leading brands in the FMCG sector.
Customer Supply Coordinator employer: DCS Group (UK) Ltd
Contact Detail:
DCS Group (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Supply Coordinator. Understanding the nuances of order management and customer service will help you speak confidently about your relevant experience during any discussions.
✨Tip Number 2
Network with current or former employees of DCS Group. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable in interviews.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for the role. Consider taking an online course or practicing with sample data to enhance your abilities before applying.
✨Tip Number 4
Prepare to discuss how you've handled customer queries in the past. Think of specific examples that demonstrate your problem-solving skills and ability to maintain high service standards, as these will likely come up in conversations.
We think you need these skills to ace Customer Supply Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Supply Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your customer service skills, attention to detail, and ability to manage orders or queries effectively. Use specific examples to illustrate your capabilities.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, as well as any knowledge of Sage. Highlight your strong numerical accuracy and communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to DCS Group's commitment to excellence and customer service.
How to prepare for a job interview at DCS Group (UK) Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Supply Coordinator. Familiarise yourself with the key tasks such as managing customer orders, handling queries, and generating reports. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Highlight any situations where you resolved issues or improved service levels through clear communication.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've faced challenges in a fast-paced environment and how you overcame them. This will showcase your resilience and solution-focused mindset, which are essential traits for a Customer Supply Coordinator.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the company and the role. Ask about the team dynamics, opportunities for career development, or how they measure success in the Customer Supply Coordinator position. This can also help you assess if the company is the right fit for you.
