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- Tasks: Engage with clients through calls and emails, driving new business opportunities.
- Company: Join ICE Services Group, a leader in specialist cleaning and restoration services.
- Benefits: Enjoy competitive pay, training, career growth, and a supportive team environment.
- Why this job: Be part of an impactful team that thrives in challenging situations and values customer relationships.
- Qualifications: Sales experience is key; strong communication and multitasking skills are a must.
- Other info: Expect to work evenings and weekends on a rota basis.
Business Development Executive Location: Sevenoaks, Kent Salary: £25k – £30k (OTE £40K – £50k) DOE About Us: ICE Services Group is a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors. We pride ourselves on delivering exceptional service in challenging environments, including biohazard cleanup, oil spill response, mould remediation, fire and flood restoration, chemical spill management, and trauma scene cleaning. The Business Development Executive is responsible for managing all inbound sales traffic to the business as well as undertaking outbound calls, identifying new business opportunities, and building strong relationships with clients. This role requires excellent communication skills, a proactive approach, and a passion for sales and customer service. ICE Services Group is an emergency response business and as such does require the Sales team to work on a rota basis to cover evenings and weekends. Hours of Work: This is a full-time office-based role with core hours being 8:30 am to 5 pm. However, the team works on an on call rota which includes evening and weekend work every 6 weeks. Key Responsibilities: * Handle inbound calls, emails and live chat from potential and existing clients, providing information about our services and addressing inquiries. * Make outbound calls to prospective clients to introduce our services and generate new business leads. * Identify and pursue new business opportunities through market research and networking. * Contacting potential new clients using phone and email to gauge interest and plan meetings * Preparing client presentations and materials, including PowerPoint and sales displays * Negotiating business terms with new and existing clients using phone, email and in-person meetings. * Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. * Collaborate with the sales and marketing teams to develop and implement effective strategies for business growth. * Achieve and exceed sales targets and performance metrics. * Maintain accurate records of client interactions and sales activities in the CRM system. * Stay up-to-date with industry trends and competitor activities. Requirements: * Proven experience in a sales role, preferably within the cleaning or related industry. * Excellent communication and interpersonal skills. * Strong organisational and multitasking abilities. * Ability to work independently and as part of a team. * Proficiency in using CRM software, ideally BigChange and other sales tools. * Knowledge of the specialist cleaning industry is a plus. * Willingness and ability to work evenings and weekends on a rota basis What We Offer: * Competitive salary and commission structure. * Comprehensive training and development opportunities. * A supportive and collaborative work environment * Opportunities for career advancement within the company. * Pension, paid holiday, Medical Cash plan, EAP
Business Development Executive employer: ICE Services Group
Contact Detail:
ICE Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Executive
✨Tip Number 1
Familiarize yourself with the specialist cleaning and restoration industry. Understanding the unique challenges and services offered will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network actively within the industry. Attend local events or join online forums related to cleaning and restoration services. Building connections can lead to valuable referrals and insights into new business opportunities.
✨Tip Number 3
Practice your communication skills, especially in handling objections and negotiating terms. Role-playing scenarios with a friend or mentor can boost your confidence and prepare you for real-life interactions with clients.
✨Tip Number 4
Stay updated on industry trends and competitor activities. This knowledge will not only enhance your conversations with clients but also position you as a knowledgeable resource, making it easier to build trust and rapport.
We think you need these skills to ace Business Development Executive
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand ICE Services Group and their services. Familiarize yourself with their work in specialist cleaning and restoration, as this knowledge will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous sales experience, especially in the cleaning or related industry. Showcase your ability to manage inbound and outbound sales effectively.
Demonstrate Communication Skills: Since excellent communication is key for this role, make sure to reflect your strong interpersonal skills in your application. Use clear and concise language, and provide examples of how you've successfully built relationships with clients.
Show Enthusiasm for Sales: Express your passion for sales and customer service in your application. Mention specific instances where you exceeded sales targets or contributed to business growth, as this aligns with the responsibilities of the Business Development Executive.
How to prepare for a job interview at ICE Services Group
✨Show Your Sales Passion
Make sure to express your enthusiasm for sales and customer service during the interview. Share specific examples of how you've successfully closed deals or built strong client relationships in the past.
✨Know the Industry
Familiarize yourself with the specialist cleaning and restoration services offered by ICE Services Group. Being knowledgeable about their services will help you answer questions confidently and demonstrate your interest in the role.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might need to handle a mock sales call or client inquiry. Practice your communication skills and think about how you would address common client concerns.
✨Highlight Your CRM Experience
Since proficiency in CRM software is important for this role, be prepared to discuss your experience with CRM tools, especially BigChange. Share how you've used these tools to manage client interactions and track sales activities.
