Telephone Operator

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Director Of Operations / Talent Resourcing at DiverseJobsMatter

Are you passionate about addressing the injustice and inequality caused by poverty in the world? Do you feel a sense of satisfaction in interacting with people and inspiring others? Are you motivated by achieving and surpassing targets?

Here we are passionate about empowering communities to be able to lift themselves out of poverty and have a vision of seeing communities released from material and spiritual poverty through the local church.

To help achieve this, the Telephone Engagement team is looking for a passionate and personable communicator who can actively develop our relationship and engagement with supporters. You will mainly use the telephone and other non-face-to-face communications and will have the ability to influence and encourage others, with excellent verbal communication skills as well as being self-motivated and tenacious. Above all, you will have the enthusiasm and energy to deliver a great supporter experience and ensure we reach our income targets to fund this transformational work. To achieve this, we are looking for candidates who:

• Are comfortable contacting people by phone that they have never met
• Have a positive, vibrant, and enthusiastic character which is contagious
• Are great listeners who can use active listening skills
• Are confident in asking for financial support
• Thrive in achieving and surpassing financial targets
• Are self-starters who will use their initiative and drive to develop relationships and achieve income targets

The role will require excellent data entry and IT skills as well as the flexibility to work to the supporter\’s convenience.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative and Customer Service

Industries

Religious Institutions, Non-profit Organizations, and Fundraising

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