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- Tasks: Lead and manage three student accommodation sites, ensuring exceptional customer experiences.
- Company: Collegiate UK is a leading provider of purpose-built student accommodation across the UK.
- Benefits: Enjoy competitive pay, a collaborative team environment, and opportunities for professional growth.
- Why this job: Join a passionate team focused on creating a sense of belonging for students in a vibrant community.
- Qualifications: Experience in management within hospitality, retail, or leisure; strong communication and leadership skills required.
- Other info: This role is centrally located near Coventry University, perfect for engaging with students.
The predicted salary is between 43200 - 72000 £ per year.
This range is provided by Collegiate UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Collegiate UK is a market leader in purpose-built student accommodation with over 10,800 beds in 21 cities across the UK. They work closely with their partners to be the most trusted accommodation choice for students by creating a unique experience where everyone feels they belong. The key to Collegiate’s rapid growth has been their focus on delivering excellence in all areas and working as a collaborative and supportive team.
They are looking for a customer-focused and passionate leader to manage three sites located centrally, just minutes away from Coventry University. Reporting to the Head of Operations, the General Manager will have full responsibility for the properties, including overseeing facilities and building management. The role entails delivering an exceptional experience to all customers throughout the sales process and beyond.
You will identify and build relationships with universities, student unions, and other relevant organisations within Coventry. Additionally, the General Manager will collaborate with the site operations team to ensure the day-to-day management of the property, maintaining high standards of customer service for the students at all times.
The successful candidate will possess a track record in managing the operations across a comparable environment, ideally in student accommodation, hospitality, retail or leisure. You will have excellent interpersonal and communication skills and strong commercial ability and facilities management experience. The role will suit individuals with a high level of credibility, team leadership, stakeholder management and the capability to deliver excellence.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Customer Service
Industries: Real Estate and Hospitality
General Manager employer: Collegiate UK
Contact Detail:
Collegiate UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the student accommodation market in Coventry. Understanding the local landscape, including competitors and potential partnerships with universities and student unions, will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where your leadership directly contributed to improved customer satisfaction or operational efficiency.
✨Tip Number 3
Network with professionals in the real estate and hospitality sectors, especially those with experience in student accommodation. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 4
Research Collegiate UK's values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of creating a unique experience for students.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operations, particularly in student accommodation, hospitality, or similar fields. Use specific examples to demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating exceptional experiences for customers. Mention your ability to build relationships with universities and other organisations, as well as your track record in facilities management.
Highlight Key Skills: In your application, emphasise your interpersonal and communication skills, as well as your commercial acumen. Provide examples of how you've successfully led teams and managed stakeholder relationships in previous roles.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in customer satisfaction scores or successful projects you've led. This will help demonstrate your capability to deliver excellence in the role.
How to prepare for a job interview at Collegiate UK
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved team performance.
✨Understand the Customer Experience
Collegiate UK places a strong emphasis on customer service. Be ready to discuss how you would enhance the student experience and what strategies you would implement to ensure high satisfaction levels among residents.
✨Familiarise Yourself with the Local Market
Research the student accommodation market in Coventry and understand the key players, trends, and challenges. This knowledge will help you articulate how you can build relationships with local universities and student unions effectively.
✨Demonstrate Commercial Acumen
The role requires strong commercial ability. Prepare to discuss how you've managed budgets, maximised revenue, or improved operational efficiency in previous roles. Highlight any relevant metrics or achievements that showcase your impact.
