Veterinary Receptionist

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Farnham Vets for Pets practice to start as soon as possible.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team.

• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.

• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Full or Part Time Role working between 30 and 40 hours a week with 1:4 weekends (6- or 8-hour shifts)

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.

• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.

• You are calm, attentive, and always focus on the clients’ needs.

• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.

Your job will include:

• Answering phones quickly and effectively dealing with all our client enquires.

• Booking appointments, register new clients and pets, request and process payments.

• Entering data accurately in our practice management software.

• Dealing with email enquiries.

• Managing the diary on a daily basis.

• Ensure test results are reported and filed on schedule.

• Ensuring the reception area meets our hygiene standards.

• Cashing up each day.

• Excellent face-to-face customer service experience.

• An excellent telephone manner.

• Strong communication skills.

• A proactive and can-do attitude and problem-solving skills.

• Competent computer skills with the confidence and ability to learn to use a new practice management system.

• The ability to work to a consistent high standard in a high-pressure environment.

• Available to work shifts starting at 8am or finishing at 19.15pm.

• Previous reception experience desirable

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.