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- Tasks: Lead daily golf operations and ensure a top-notch experience for members and guests.
- Company: Join the prestigious Trump Turnberry, known for its exceptional golf and hospitality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team dedicated to delivering outstanding customer experiences in golf.
- Qualifications: Previous golf operations and supervisory experience required; strong communication skills essential.
- Other info: Engage with golfers and contribute to continuous improvement in service quality.
The predicted salary is between 36000 - 60000 £ per year.
POSITION PURPOSE The Golf Operations Supervisor will oversee the daily running of the Golf Operations at Trump Turnberry and report directly to the Golf Management Team. The role requires strong leadership, attention to detail, and a commitment to delivering a high-quality golf experience for members and guests.
ESSENTIAL FUNCTIONS ?
- Oversee and manage the daily Golf Operations. ?
- Work closely with Caddiemaster to be aware of the daily caddie requirements ?
- Manage the stock of required items for the golf operation. e.g. Scorecards, course guides, tees, pencils, pouches etc ?
- Monitor and manage pace of play with the use of Tag Marshall. ?
- Effectively manage the collection of Tag Marshall devices. ?
- Manage operational rotas by monitoring business volume forecast and plan accordingly in areas of manpower, productivity, costs and other expenses. ? Foster a welcoming and professional environment for members, guests, and staff. ?
- Regularly engage with golfers to gather feedback and drive continuous improvement. ?
- Deliver outstanding customer experiences. ?
- With the Golf Management team, responsible for implementing and maintaining excellent service to achieve guest satisfaction. ?
- Train, and supervise golf operations staff, including starters, rangers, and golf concierge. ?
- Assures that effective orientation and training are given to each new associate.
- Develop ongoing training programs. ?
- Work closely with the Golf Events team assisting with event set up. ?
- Liaise with the Greenkeeping team to ensure of course conditions daily and ensure the team are updated.
QUALIFICATION STANDARDS, JOB KNOWLEDGE, SKILLS AND ABILITIES
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Previous experience within a golf operations role is essential
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Previous supervisory experience is essential
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A vast knowledge of the game of golf is essential
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Excellent communication skills, both written and spoken is essential
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Must be proactive and able to work within a team as well as individually
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Must be a self-starter with excellent organizational skills
AMRT1_UKCT
Golf Operations Supervisor employer: Turnberry Resort, Scotland
Contact Detail:
Turnberry Resort, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Operations Supervisor
✨Tip Number 1
Make sure to highlight your previous experience in golf operations during the interview. Be prepared to discuss specific situations where you successfully managed daily operations or improved customer experiences.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've trained and supervised staff in the past. This will show that you can effectively manage a team and foster a positive work environment.
✨Tip Number 3
Familiarize yourself with the specific needs of the Trump Turnberry golf course. Research their current operations and think about how you can contribute to enhancing the overall guest experience.
✨Tip Number 4
Engage with the golf community, whether through local clubs or online forums. Networking can provide valuable insights and connections that may help you stand out as a candidate.
We think you need these skills to ace Golf Operations Supervisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in golf operations and any supervisory roles you've held. Use specific examples to demonstrate your leadership skills and knowledge of the game.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples of how you've effectively communicated with team members and guests in past positions. This could include managing feedback or training staff.
Detail Your Organizational Skills: Discuss your organizational abilities by describing how you've managed operational rotas, stock levels, or event setups in previous roles. Highlight any tools or methods you used to stay organized.
Express Commitment to Customer Experience: Illustrate your dedication to delivering outstanding customer experiences. Share specific instances where you went above and beyond to ensure guest satisfaction in a golf setting.
How to prepare for a job interview at Turnberry Resort, Scotland
✨Show Your Leadership Skills
As a Golf Operations Supervisor, you'll need to demonstrate strong leadership abilities. Be prepared to share examples from your past experiences where you successfully led a team or managed operations effectively.
✨Know the Game Inside Out
A vast knowledge of golf is essential for this role. Brush up on your understanding of the game, including rules, etiquette, and current trends in golf operations. This will help you engage confidently with interviewers.
✨Highlight Your Customer Service Experience
Delivering outstanding customer experiences is key. Prepare to discuss specific instances where you went above and beyond to ensure guest satisfaction, as well as how you gather and implement feedback.
✨Demonstrate Organizational Skills
The role requires excellent organizational skills. Be ready to talk about how you manage multiple tasks, prioritize responsibilities, and ensure smooth daily operations in a busy environment.
