Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support daily IT operations, assist staff and customers, and manage system maintenance.
- Company: Join a leading specialist in IT distribution with a focus on innovation.
- Benefits: Enjoy opportunities for growth and a competitive salary based on experience.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Minimum 18 months experience in IT support; no specific product knowledge required.
- Other info: Knowledge of HPE, Aruba, Fortigate, and SQL is a plus!
IT Support Desk Engineer role working for a Specialist IT Distribution market leader, supporting daily runnings of internal systems, supporting staff and customers, and with opportunities for growth. The candidate should be comfortable and capable in responding to 1st and 2nd line support requests as a minimum baseline. Minumum 18 Months experience in relevant role or industry, no specific product or vendor experience or knowledge is required, but knowledge of the below product areas would be advantageous to your application: HPE & Aruba Product Portfolio Fortigate Windows Server and Endpoint OS Linux OS 3CX Platform SQL Basic Salary offering will reflect any previous experience, qualifications, and ability. Typical Responsibilities will include: * Provide IT and networking support to all staff for both hardware and applications * Liaise with external support, partners, and contractors where necessary * Monitor core systems function and report findings or action resolution as applicable by level of experience, and assist in general company systems maintenance * Provide Pre and Post Sales support and advise to the Sales team and Customers * Assist in, or manage, development projects as appropriate by level of experience * Perform RMA (returned product) testing, and inbound stock quality checks and testing * Identifying when a knowledge gap exists, and recommending training as applicable
IT Support Desk Engineer employer: The Change Organisation
Contact Detail:
The Change Organisation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Desk Engineer
✨Tip Number 1
Familiarize yourself with the HPE & Aruba Product Portfolio, as well as Fortigate and SQL. Even if you don't have direct experience, showing that you understand these technologies can set you apart during the interview.
✨Tip Number 2
Highlight any previous experience in providing 1st and 2nd line support. Be ready to discuss specific scenarios where you successfully resolved issues, as this demonstrates your problem-solving skills.
✨Tip Number 3
Prepare to talk about your experience with both Windows Server and Linux OS. Employers appreciate candidates who can navigate different operating systems, so be sure to mention any relevant projects or tasks you've handled.
✨Tip Number 4
Show enthusiasm for growth opportunities within the company. Discuss how you plan to develop your skills further and contribute to the team, as this reflects a proactive attitude that employers value.
We think you need these skills to ace IT Support Desk Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 18 months of experience in IT support roles. Detail your responsibilities and achievements in previous positions, especially those related to 1st and 2nd line support.
Showcase Technical Skills: Mention any familiarity with the product areas listed in the job description, such as HPE & Aruba, Fortigate, Windows Server, Linux OS, and SQL. Even if you don't have direct experience, express your willingness to learn and adapt.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities mentioned in the job description. Use keywords from the listing to demonstrate that you understand the role and its requirements.
Express Growth Mindset: Convey your enthusiasm for growth opportunities within the company. Mention any relevant projects or training you've undertaken that showcase your commitment to professional development.
How to prepare for a job interview at The Change Organisation
✨Show Your Technical Knowledge
Be prepared to discuss your experience with IT support, especially in areas like HPE & Aruba products, Windows Server, and Linux OS. Even if you haven't worked with specific products, demonstrating a solid understanding of these technologies can set you apart.
✨Highlight Your Problem-Solving Skills
During the interview, share examples of how you've successfully resolved 1st and 2nd line support requests in the past. This will showcase your ability to think critically and act quickly under pressure.
✨Emphasize Communication Abilities
Since the role involves liaising with staff, customers, and external partners, it's crucial to demonstrate your communication skills. Be ready to explain how you effectively convey technical information to non-technical users.
✨Express Willingness to Learn
Mention your eagerness to fill any knowledge gaps and pursue further training. This shows that you're proactive about your professional development and willing to grow within the company.
