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- Tasks: Lead the Front Office team to ensure guest satisfaction and maximize revenue.
- Company: Join an award-winning 5-star hotel in the stunning Scottish Highlands.
- Benefits: Enjoy 30 days holiday, enhanced pension, and free luxury stays for you and a guest.
- Why this job: Be part of a dynamic team in luxury hospitality with great career development opportunities.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Relocation support and staff accommodation available.
The predicted salary is between 42000 - 48000 £ per year.
Salary: £45,000
Location: Scottish Highlands
Sector: Luxury Market
Are you a dynamic and experienced Front of House Manager looking for your next challenge in the luxury hospitality sector? We are seeking a talented individual to lead our Front Office team at an award-winning 5-star hotel renowned for its exceptional service and unique guest experiences.
Key Responsibilities:
* Guest Satisfaction & Revenue: Supervise Front Office operations to achieve guest satisfaction and maximize room revenue.
* Staff Management: Schedule and oversee Front Office staff, including Front Office Hosts, Night Manager, and Porters.
* Guest Services: Ensure prompt and courteous check-in/check-out, address guest inquiries, and manage VIP accommodations.
* Financial Oversight: Monitor departmental costs, manage Pay Master accounts, and ensure compliance with hotel credit policies.
* Team Leadership: Motivate and develop the Front Office team, conduct performance appraisals, and foster effective team relations.
* Health & Safety: Enforce health and safety procedures, ensure team compliance, and maintain high standards of hygiene and appearance.
What We Offer:
* Holidays: 30 days holiday.
* Pension: Enhanced pension scheme (5% employer, 4% personal contribution).
* Life Assurance: Comprehensive coverage.
* Relocation Support: Assistance in finding your home in the Scottish Highlands. Staff accommodation or relocation support provided.
* On-Shift Benefits: Nutritious food and drinks.
* Guest Experience: Free overnight luxury annual guest experience for you and a plus one.
* Family-Friendly Policies: Enhanced maternity and paternity leave, plus a welcome gift for new parents.
* Health Benefits: Health cash plan to cover everyday medical expenses.
* Discounts: Generous discounts on room bookings, food and beverage, retail products, and high street retailers.
* Social Activities: Engaging social events organized by local committees.
* Career Development: Tailored learning opportunities and career development plans.
AMRT1_UKCT
Front of House Manager employer: Reed Hospitality & Leisure
Contact Detail:
Reed Hospitality & Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarize yourself with the luxury hospitality sector, especially in the Scottish Highlands. Understanding the unique challenges and expectations of this market will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in managing Front Office operations and guest services. Be prepared to share specific examples of how you've improved guest satisfaction and maximized revenue in previous roles.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've motivated and developed your team in past positions. Share any successful strategies you've implemented for staff management and performance appraisals.
✨Tip Number 4
Research the hotel’s values and mission. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're a great fit for their team.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality and front office management. Emphasize your achievements in guest satisfaction and revenue maximization.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury market and your leadership skills. Mention specific examples of how you've successfully managed teams and improved guest experiences.
Highlight Relevant Skills: In your application, focus on key skills such as staff management, financial oversight, and health & safety compliance. Use keywords from the job description to align your application with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Reed Hospitality & Leisure
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in previous roles.
✨Demonstrate Guest-Centric Mindset
Highlight your commitment to guest satisfaction. Share specific instances where you went above and beyond to enhance the guest experience, especially in a luxury setting.
✨Understand Financial Oversight
Familiarize yourself with financial management in hospitality. Be ready to discuss how you've monitored departmental costs and ensured compliance with financial policies in past positions.
✨Emphasize Health & Safety Knowledge
Health and safety are crucial in hospitality. Prepare to talk about your experience enforcing health and safety procedures and maintaining high standards of hygiene and appearance in your previous roles.
