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- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and assist with software installations.
- Company: Join a dynamic technical support team passionate about technology and innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for career growth and skill development.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while building strong customer relationships.
- Qualifications: 3+ years in Level 2 Technical Support; experience in contact centre support is a plus.
- Other info: Ideal for proactive individuals with strong communication skills and attention to detail.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about technology and troubleshooting? I am currently seeking a skilled Application Support Engineer to join a dynamic technical support team. This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while being involved in the deployment, configuration, and integration of cutting-edge software.
Key Responsibilities:
- Provide direct application support and consult on software implementation.
- Manage service requests and support tickets within SLA timelines.
- Assist in software installations, upgrades, and telephony system integrations.
- Troubleshoot system errors and performance issues.
- Build and maintain strong customer relationships, offering advice and recommendations on software use.
- Document knowledge and create internal procedures.
- Assist with licence management and CRM maintenance.
Key Skills:
- Experience: 3+ years in a Level 2 (and potentially Level 3) Technical Support role. Experience in contact centre support is highly desirable.
- Skills: Strong troubleshooting, diagnostic, and technical support skills, with experience in Windows platforms, SQL Server, Active Directory, and network protocols.
- Personality: A proactive individual with excellent communication skills, attention to detail, and the ability to work both independently and as part of a team.
This is an excellent opportunity for someone eager to further their IT career, so if you're looking for a challenging and rewarding role where your technical expertise can shine, apply now!
Application Support Engineer employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows platforms, SQL Server, and Active Directory. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common technical support scenarios. Being able to demonstrate your problem-solving abilities through real-life examples will show us that you're ready for the challenges of the role.
✨Tip Number 3
Prepare to discuss your experience in managing service requests and support tickets. We value candidates who can articulate their approach to meeting SLAs and how they prioritise tasks effectively in a busy environment.
✨Tip Number 4
Highlight any experience you have in building customer relationships. We’re looking for someone who can communicate effectively and provide excellent support, so be ready to share examples of how you've successfully engaged with clients in the past.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially in Level 2 roles. Emphasise your troubleshooting skills and familiarity with Windows platforms, SQL Server, and Active Directory.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and troubleshooting. Mention specific examples of how you've successfully managed service requests or resolved complex issues in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to build customer relationships. Use clear and concise language to demonstrate your attention to detail.
Highlight Relevant Certifications: If you have any certifications related to IT support or software implementation, be sure to include them in your application. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your problem-solving process and any tools or methodologies you used to diagnose and fix problems.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Windows platforms, SQL Server, Active Directory, and network protocols. Being able to speak confidently about these technologies will demonstrate your expertise and readiness for the role.
✨Demonstrate Strong Communication Skills
As an Application Support Engineer, you'll need to communicate effectively with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms and be ready to showcase your interpersonal skills during the interview.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, the types of software you'll be supporting, and the company's approach to customer service. This will also help you assess if the company is the right fit for you.
