Front Office Receptionist

About our Hotel

Hotel Indigo Exeter is a boutique hotel situated in the heart of Exeter's historic city centre, just a short walk from Exeter Cathedral and the city's renowned shopping and dining districts. The hotel offers a blend of contemporary design and local charm, providing guests with a unique and memorable experience.

The Front Office is the first point of contact for guests, clients, or customers, and plays a critical role in creating a positive first impression. A front office professional ensures the smooth functioning of day-to-day operations while maintaining a high standard of customer service. This role often requires strong communication, organisational, and multitasking skills to manage administrative tasks and provide support to various departments.

Duties and Responsibilities

1. Guest and Client Interaction

   • Greet guests, clients, or visitors warmly and professionally upon arrival.
   • Address inquiries, provide information, and resolve complaints in a timely and efficient manner.
   • Manage check-ins and check-outs.

2. Reservations and Scheduling

   • Handle reservations, bookings, and cancellations hotel rooms.

3. Administrative Duties

   • Answer phone calls and respond to emails professionally and promptly.
   • Maintain records and update databases guest profiles.
   • Process payments, invoices, and receipts as needed.

4. Coordination and Support

   • Communicate effectively with other departments housekeeping, maintenance, or management to ensure seamless service delivery.
   • Assist in organising events, conferences, or special requests.

5. Security and Protocols

   • Monitor entry and exit points, ensuring security and compliance with organisational policies.
   • Manage visitor logs and issue access cards if required.

6. Promoting Services

   • Upsell services or products offered by the organisation, such as upgrades, packages, or memberships.
   • Provide recommendations and information about facilities or local attractions.

7. Problem-Solving

   • Handle unexpected situations, such as over bookings, guest complaints, or technical issues, with professionalism and tact.
   • Escalate complex issues to higher management when necessary.

Key Skills and Qualities

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Multitasking and time management abilities.
• Proficiency in computer systems (e.g., Microsoft Office, hotel/property management software).
• Problem-solving and conflict resolution.
• Professional appearance.

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