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- Tasks: Lead daily operations and ensure a safe, enjoyable environment for all visitors.
- Company: Join a vibrant leisure facility in West London focused on top-quality customer experiences.
- Benefits: Enjoy free gym membership, exclusive discounts, and enhanced parental leave.
- Why this job: Make a real impact in the leisure industry while developing your leadership skills.
- Qualifications: Previous experience in wet-side operations and strong leadership skills required.
- Other info: Willingness to obtain necessary qualifications like NPLQ and First Aid is essential.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering a top-quality customer experience while ensuring the smooth operation of a busy leisure facility? We are looking for a Duty Manager to oversee the day-to-day running of our leisure centre in West London, with a key focus on wet-side operations., As a Duty Manager, you will be responsible for ensuring a safe, enjoyable, and well-maintained environment for all visitors. From managing lifeguarding teams to coordinating poolside operations, your leadership will play a crucial role in the facility’s success. You will also be a key holder, responsible for the opening and closing of the site during designated shifts., * Oversee daily operations to ensure a high standard of service and safety.
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Supervise and coordinate maintenance and cleaning schedules.
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Manage pool plant operations, ensuring all checks and procedures are completed.
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Handle health & safety incidents, safeguarding concerns, and accident reporting.
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Coordinate events such as galas and holiday activities.
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Ensure an exceptional customer experience, addressing queries and concerns.
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Lead and motivate staff, ensuring performance targets are met.
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Previous experience in wet-side operations within the leisure industry.
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Supervisory or management experience, with the ability to lead a team.
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Strong understanding of health & safety regulations in a leisure setting.
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Excellent communication and leadership skills, with a proactive approach., * National Pool Lifeguard Qualification (NPLQ) or willingness to work towards it.
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First Aid at Work certification (or willingness to obtain).
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Pool Plant Operator Qualification (or willingness to obtain).
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Competitive salary and benefits package.
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Free parking.
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Free gym membership at all company-operated facilities.
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Access to exclusive staff discounts and rewards.
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Enhanced maternity and paternity leave.
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Pension scheme and refer-a-friend bonus.
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Wellbeing support, including access to an online GP and occupational health services.
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Cycle-to-work and electric car salary sacrifice schemes.
If you’re looking for a dynamic leadership role in the leisure industry and want to make a real impact, we’d love to hear from you! Apply today.
Duty Manager employer: 4Leisure Recruitment
Contact Detail:
4Leisure Recruitment Recruiting Team
info@4leisurerecruitment.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the specific health and safety regulations relevant to leisure facilities. This knowledge will not only help you in the interview but also demonstrate your commitment to maintaining a safe environment for all visitors.
✨Tip Number 2
Highlight any previous experience you have in managing teams, especially in a wet-side operations context. Be ready to share examples of how you've successfully led a team and improved service quality in past roles.
✨Tip Number 3
Show your enthusiasm for customer service by preparing to discuss how you would handle specific customer queries or concerns. This will illustrate your proactive approach and dedication to providing an exceptional experience.
✨Tip Number 4
If you don't already have the National Pool Lifeguard Qualification (NPLQ) or First Aid certification, express your willingness to obtain these qualifications. This shows your commitment to professional development and readiness to meet the job requirements.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Duty Manager position. Highlight key responsibilities and required qualifications, and think about how your experience aligns with these points.
Tailor Your CV: Customize your CV to emphasize relevant experience in wet-side operations and management. Include specific examples of how you've ensured safety and customer satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention your leadership skills and any relevant certifications, such as the National Pool Lifeguard Qualification or First Aid at Work.
Highlight Your Qualifications: Clearly state your qualifications and willingness to obtain any necessary certifications, like the Pool Plant Operator Qualification. This shows your commitment to professional development and readiness for the role.
How to prepare for a job interview at 4Leisure Recruitment
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering top-quality customer service. Share specific examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Leadership Skills
Prepare to discuss your previous supervisory or management roles. Highlight how you motivated your team, handled conflicts, and ensured performance targets were met. This will showcase your ability to lead effectively in a busy environment.
✨Understand Health & Safety Regulations
Familiarize yourself with health and safety regulations relevant to leisure facilities. Be ready to discuss how you have implemented these standards in past roles and how you would ensure compliance in the new position.
✨Be Ready to Discuss Pool Operations
Since the role involves managing pool plant operations, brush up on your knowledge of pool maintenance and safety procedures. Be prepared to answer questions about how you would handle various scenarios related to poolside operations.
