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- Tasks: Lead a team at Starbucks, ensuring top-notch service and a welcoming atmosphere.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy free meals, discounts, and access to health and wellbeing support.
- Why this job: Be part of a vibrant community that values passion for coffee and customer service.
- Qualifications: Must be 18+, with previous supervisory experience in hospitality or retail.
- Other info: Flexible shifts, opportunities for growth, and a culture of diversity and inclusion.
The predicted salary is between 26300 - 27300 £ per year.
Duty Manager at Starbucks, Edinburgh Airport
Pay Rate: £12.63 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.13 per hour.
Shift Pattern: Full-time position, scheduled between 3 am and 10 pm including weekends.
Please note, only candidates who can travel to the airport for the early start will be considered for this role.
- Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
- Previous experience in a similar role is required.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
At Starbucks, you’ll be a part of a global community that values passion, connection, and a love for great coffee. Join us at Starbucks, where your role is more than a job – it's an opportunity to be a barista, artist, and ambassador of our coffee culture.
WHY JOIN SSP AS A DUTY MANAGER?
At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Free Meal and Parking while on shifts.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth : Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- App: from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities : Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU’LL:
- Have at previous experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager - Starbucks, Edinburgh Airport employer: SSP Careers
Contact Detail:
SSP Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks, Edinburgh Airport
✨Tip Number 1
Familiarize yourself with the Starbucks brand and its values. Understanding their commitment to quality coffee and customer service will help you align your experience with what they are looking for in a Duty Manager.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality or retail during your interactions. Be ready to discuss specific examples of how you've improved service or created a welcoming atmosphere in past roles.
✨Tip Number 3
Since this role requires early starts, make sure to mention your flexibility and ability to travel to the airport. This shows that you are committed and ready to meet the job's demands.
✨Tip Number 4
Prepare to discuss how you would handle team coordination and operational efficiency. Think of strategies you’ve used in the past to motivate your team and ensure smooth operations, as these are key responsibilities of the Duty Manager.
We think you need these skills to ace Duty Manager - Starbucks, Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasize your ability to create a welcoming atmosphere and improve service.
Craft a Strong Cover Letter: In your cover letter, express your passion for food and travel, and explain why you want to work at Starbucks specifically. Mention your previous experience and how it aligns with the responsibilities of a Duty Manager.
Highlight Availability: Clearly state your availability for shifts between 3 am and 10 pm, including weekends. This shows that you understand the requirements of the role and are committed to meeting them.
Prepare for References: Since references from the last 5 years are required, prepare a list of professional contacts who can vouch for your experience and character. Make sure to inform them in advance that they may be contacted.
How to prepare for a job interview at SSP Careers
✨Show Your Passion for Coffee and Customer Service
Make sure to express your enthusiasm for coffee culture and customer service during the interview. Share any personal experiences or stories that highlight your passion for providing excellent service, as this aligns with the values of Starbucks.
✨Highlight Relevant Experience
Be prepared to discuss your previous supervisory roles in hospitality or retail. Provide specific examples of how you created a welcoming atmosphere, improved service, and supported your team, as these are key responsibilities of the Duty Manager position.
✨Demonstrate Leadership Skills
Since the role involves guiding and supporting colleagues, be ready to talk about your leadership style. Discuss how you motivate your team, handle conflicts, and celebrate exceptional service to show that you can foster a positive work environment.
✨Prepare for Operational Questions
Expect questions related to operational efficiency and unit performance. Think about how you would ensure smooth opening and closing procedures, maintain safety standards, and implement improvements, as these are crucial for the role.
