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- Tasks: Join a friendly team to assist customers via phone, email, and web chat.
- Company: A reputable local business located on the outskirts of Nottingham City Centre.
- Benefits: Enjoy free parking and comprehensive training in a supportive environment.
- Why this job: Perfect for those who thrive in a busy atmosphere and love helping others.
- Qualifications: Experience in customer service, excellent communication skills, and good IT knowledge required.
- Other info: Immediate start available for the right candidates!
Customer Service Advisor Nottingham City Centre Outskirts (near London Road) with free parking Upto £24,000 Our client is a well established, reputable local business looking to recruit 2 Customer Service Advisors to join a busy and friendly team. Full time roles based in lovely offices with free parking on the outskirts of Nottingham City Centre. Responsibilities will include: * Communicating with customers via phone, email and web chat * Providing sales and technical support in a busy and buzzy environment * Taking calls from customers with queries about spare parts – checking availability and costs * Interacting with both external and internal customers in a timely and effective way in order to provide exceptional customer service * Updating internal systems The ideal candidate will have: * Experience working in a busy customer service environment * Excellent telephone and communication skills * High degree of accuracy and attention to detail * Good IT skills, including Microsoft packages and email * The ability to easily absorb technical and product information * Be adaptable and be able to take the initiative Really great opportunity for a friendly and personable individual to join a busy team in a well known organisation. Comprehensive training provided and we are ideally looking for people to start asap. Apply now
Customer Service Advisor employer: JR Recruitment
Contact Detail:
JR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer interactions.
✨Tip Number 2
Research the company and its products thoroughly. Understanding their offerings will allow you to demonstrate your knowledge and enthusiasm for the role, especially when discussing technical support during the interview.
✨Tip Number 3
Prepare examples from your past experiences that showcase your communication skills and ability to work in a busy environment. Be ready to share specific instances where you provided exceptional customer service.
✨Tip Number 4
Practice your IT skills, particularly with Microsoft packages and email. Being comfortable with these tools will not only help you in the interview but also show that you are ready to hit the ground running in the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service. Emphasize any roles where you communicated with customers via phone, email, or web chat, and showcase your ability to provide sales and technical support.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've provided exceptional customer service in previous positions and how your skills align with the job requirements.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft packages and email. Also, mention your attention to detail and adaptability, as these are key traits the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as accuracy is crucial in a customer service role.
How to prepare for a job interview at JR Recruitment
✨Show Your Communication Skills
Since the role involves communicating with customers via phone, email, and web chat, it's crucial to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and be ready to showcase how you handle customer queries effectively.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous experience in a busy customer service environment. Share specific examples of how you've successfully resolved customer issues or provided exceptional service, as this will show that you're well-prepared for the role.
✨Demonstrate Technical Aptitude
The job requires the ability to absorb technical and product information quickly. Be prepared to discuss any relevant technical knowledge you have and how you've used it in past roles. This will help reassure the interviewer of your capability to provide sales and technical support.
✨Emphasize Adaptability and Initiative
In a busy and buzzy environment, being adaptable is key. Share examples of how you've taken the initiative in previous roles, whether it's improving processes or helping colleagues. This will highlight your proactive nature and fit for the team.
