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For Companies At a Glance
- Tasks: Support customers and sales teams with admin tasks, account management, and logistics.
- Company: Join a growing global business in the manufacturing and medical equipment sector.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be a key player in customer service and operations, making a real impact.
- Qualifications: Two years of experience in administration or sales, with strong communication skills.
- Other info: Ideal for detail-oriented individuals who thrive in fast-paced environments.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a growing global business, is looking for a proactive and detail-oriented Sales Support Specialist to join their team and provide exceptional service to their customers. This is an excellent opportunity to take on a key role as a point of contact for customers, ensuring smooth customer operations, processing and providing essential administrative support to the sales and distribution teams.
To thrive in a fast-paced environment, you will need to have a strong passion for delivering exceptional customer service, be highly organised, and have a keen eye for detail.
Responsibilities:- Set up new customer accounts, regularly updating and maintaining SAP and internal systems with accurate information.
- Provide pricing details, accurately generate quotations and handle requests for literature from both customers and the Sales Team.
- Manage complaints, processing credits and liaise with Customer Services to resolve enquiries.
- Handle product enquiries, overseeing deliveries and provide updates on new or discontinued products.
- Track equipment proposals.
- Direct technical queries to the appropriate Sales Team.
- Process customer questionnaires, audit requests and agreements.
- Oversee sales reporting, ensuring regular updates and distribution to the Sales Team.
- Assist in coordinating and managing logistics for team meetings and business events.
- Manage and maintain distributor training records, handling bookings and acting as the main point of contact for training-related enquiries.
- A minimum of two years’ experience in administration, project coordination, or sales, ideally within a service-based or consumables industry.
- Exceptional customer service and communication abilities.
- Excellent written and verbal communication skills.
- A natural collaborator who values teamwork and achieving targets within tight deadlines.
- Exceptional attention to detail.
- Proficient in Microsoft Excel and Word.
If you have a strong customer-focused mindset, excellent organisational skills and the ability to manage multiple requests efficiently, we’d love to hear from you!
Sales Support Specialist employer: Oyster Recruitment Limited
Contact Detail:
Oyster Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist
✨Tip Number 1
Familiarise yourself with SAP and other internal systems commonly used in sales support roles. Having a solid understanding of these tools will not only boost your confidence during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle complaints or technical queries, as showcasing your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the manufacturing and medical equipment sectors. Engaging with industry peers can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your attention to detail and organisational skills. Being able to articulate how you've successfully managed multiple requests or projects will resonate well with hiring managers.
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, project coordination, or sales. Emphasise your customer service skills and any specific achievements that demonstrate your attention to detail and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention how your previous experiences align with the responsibilities of the Sales Support Specialist role and express your enthusiasm for contributing to the team.
Highlight Technical Skills: Since proficiency in Microsoft Excel and Word is essential, ensure you mention any relevant experience with these tools. Provide examples of how you've used them in past roles to manage data or improve processes.
Showcase Team Collaboration: In your application, include examples of how you've successfully collaborated with teams in previous positions. Highlight your ability to work under tight deadlines and how you contribute to achieving team targets.
How to prepare for a job interview at Oyster Recruitment Limited
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to providing exceptional service.
✨Demonstrate Organisational Abilities
The job requires excellent organisational skills, so come ready to discuss how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with SAP and Microsoft Tools
As the role involves maintaining systems like SAP and using Microsoft Excel and Word, it’s beneficial to brush up on these tools before the interview. Be ready to discuss your experience with them and how you’ve used them in previous roles.
✨Prepare for Teamwork Questions
Collaboration is key in this position, so expect questions about your experience working in teams. Think of examples where you contributed to team success, resolved conflicts, or helped achieve targets together.
