Duty Manager

Duty Manager

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead shifts, oversee guest services, and ensure smooth hotel operations.
  • Company: Join the award-winning Sonas Hotel Collection on the stunning Isle of Skye.
  • Benefits: Enjoy a living wage, tips, discounts, free meals, and gym membership.
  • Why this job: Experience Highland hospitality while making a difference in local communities.
  • Qualifications: Previous experience as a Duty Manager or in a similar role required.
  • Other info: Live-in accommodation available for the right candidate.

The predicted salary is between 28800 - 43200 £ per year.

Are you an experienced Duty Manager with a passion for delivering exceptional guest service?

Would you love the opportunity to live and work in one of Scotlands most beautiful locations?

Then were looking forDuty Managers to join our team atThe Sonas Hotel Collection on theIsle of Skye .

We offer bothfull-time andseasonal positions, with flexible contract lengths. Live-in accommodation is available for th…

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Duty Manager employer: The Sonas Hotel Collection

The Sonas Hotel Collection is an exceptional employer, offering a unique opportunity to work in one of Scotland's most stunning locations on the Isle of Skye. With a strong focus on employee growth and development, we provide a supportive work culture that values warm Highland hospitality and community impact. Enjoy competitive pay, generous benefits including a real living wage, extra holiday for your birthday, and live-in accommodation options, all while being part of a family-owned business dedicated to creating happiness for both guests and staff.
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Contact Detail:

The Sonas Hotel Collection Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Duty Manager

✨Tip Number 1

Familiarize yourself with the unique aspects of The Sonas Hotel Collection. Understanding their commitment to Highland Hospitality and community involvement will help you align your values with theirs during the interview.

✨Tip Number 2

Highlight your experience in leading teams and delivering exceptional guest service. Be prepared to share specific examples of how you've handled guest inquiries or complaints effectively in past roles.

✨Tip Number 3

Research the Isle of Skye and its tourism industry. Showing your enthusiasm for the location and understanding of the local culture can set you apart as a candidate who is genuinely interested in the role.

✨Tip Number 4

Prepare to discuss your approach to training and developing staff. The role emphasizes team motivation, so sharing your strategies for fostering a positive work environment will demonstrate your leadership skills.

We think you need these skills to ace Duty Manager

Exceptional Customer Service Skills
Leadership and Team Management
Conflict Resolution
Operational Efficiency
Attention to Detail
Communication Skills
Problem-Solving Skills
Time Management
Training and Development
Multitasking Abilities
Knowledge of Hospitality Standards
Adaptability
Interpersonal Skills
Ability to Work Under Pressure

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.

Craft a Tailored CV: Create a CV that emphasizes your experience in hospitality management and customer service. Include specific examples of how you've led teams, handled guest inquiries, and improved operational efficiency in previous roles.

Write a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional guest service and your enthusiasm for working at The Sonas Hotel Collection. Mention why you are drawn to the Isle of Skye and how you align with their values of warm Highland Hospitality.

Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at The Sonas Hotel Collection

✨Show Your Passion for Guest Service

Make sure to express your enthusiasm for delivering exceptional guest service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.

✨Demonstrate Leadership Skills

As a Duty Manager, you'll be leading shifts and supervising a team. Highlight your leadership experience and discuss how you've successfully managed teams in previous roles, focusing on your ability to motivate and support staff.

✨Prepare for Operational Scenarios

Be ready to discuss how you would handle various operational challenges, such as guest complaints or coordination between departments. Think of real-life scenarios you've faced and how you resolved them effectively.

✨Emphasize Team Development

Talk about your commitment to training and developing staff. Share any experiences you have in mentoring or coaching team members, and how this has contributed to a positive work environment and improved service standards.

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