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- Tasks: Connect with members and volunteers to build an engaging online community.
- Company: Join a leading professional body with over 125 years of experience in member support.
- Benefits: Enjoy perks like remote work, pension schemes, and extra paid leave for volunteering.
- Why this job: Be part of a vibrant culture that values community engagement and professional growth.
- Qualifications: 5+ years in professional bodies, strong communication, and event planning skills required.
- Other info: Hybrid role with occasional early mornings, evenings, and travel.
The predicted salary is between 36000 - 50400 £ per year.
Job Title: Community Network Coordinator
Hours: Full-Time (35 hours per week)
Location: Hybrid
Salary: £36,000 per annum
Department: Commercial
Reports to: Head of Membership
The organisation is a leading professional body, with over 125 years of experience in educating and supporting professionals. The Commercial department is responsible for membership recruitment, engagement, and support, as well as delivering training products and services. This is achieved through coordinated efforts across marketing, communications, outreach, business development, and events teams.
Purpose of the Role
The Community Network Coordinator will be responsible for cultivating a vibrant and engaged online community and branch network that aligns with a clear purpose and values. This role is instrumental in connecting with members, volunteers, and the wider public across digital platforms. The role involves supporting local branches to develop successful events that engage members, keeping committees updated on key initiatives, and ensuring they understand and fulfil their responsibilities.
Main Responsibilities
- Serve as the primary contact for branch officers, providing guidance and support.
- Develop an understanding of branch demographics and provide strategic advice to support their growth and engagement initiatives.
- Process event requests, prepare invitations, set up events in the system, send joining instructions, manage reminders, and update attendance records to trigger CPD (Continuing Professional Development) notifications.
- Lead community engagement strategies across digital platforms, including social media, learning management system (LMS) forums, and the website.
- Actively seek and analyse community feedback to inform engagement strategies.
- Collaborate with internal teams (e.g., marketing and volunteer management) to align community activities with organisational objectives.
- Regularly report on community engagement metrics, trends, and opportunities.
- Support the marketing team to track and optimise local engagement efforts.
- Assist with sourcing speakers, venues, and resources to enhance branch-led events.
- Maintain accurate records and regularly report on branch activities.
What are your goals?
- Increase the number of both virtual and in-person branch events.
- Expand and develop the organisation’s online community offerings.
- Strengthen branch involvement in cross-organisational initiatives.
What skills, knowledge and experience will you need to thrive?
- Understanding of professional bodies and member networks.
- Awareness of the needs and activities of governance professionals.
- Knowledge of CRM (Customer Relationship Management) systems.
Experience
- At least five years\’ experience working within a professional body or trade association.
- Strong background in stakeholder engagement and relationship management.
- Experience in event planning and outreach activities.
Skills
- Excellent interpersonal skills and a genuine interest in helping others.
- Passion for supporting both individuals and groups in achieving their goals.
- Strong verbal and written communication skills.
- Ability to engage and mobilise stakeholders at different levels.
- Proactive multitasker with strong organisational abilities.
- Ability to persuade and influence effectively.
Behaviours
- Friendly, warm, and approachable.
- Confident and solutions-focused.
- Takes initiative while also being a strong team player.
- Committed to high standards and continuous learning.
- Works with a positive attitude and resilience.
Special Circumstances
- Willingness to occasionally work early mornings and evenings.
- Some travel required.
Benefits
- Pension: Participation in a Group Personal Pension scheme.
- Life Assurance Scheme
- Income Protection Insurance
- Season Ticket Loan
- Employee Perks: Access to a savings platform (Perkbox).
- Cycle to Work Scheme
- Employee Assistance Programme (EAP) – 24/7 confidential helpline.
- Volunteering Leave: Two additional paid leave days per year for volunteering.
- Eye Care Benefits: Vouchers covering annual eye tests and contributions towards glasses.
- Moving Day Leave: One paid day off per year to facilitate moving house.
- Training and Development: Opportunities for continued learning and professional growth.
- Annual Leave: 25 days plus 8 Bank Holidays.
Community Coordinator employer: Illuminate Recruitment Ltd
Contact Detail:
Illuminate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Coordinator
✨Tip Number 1
Familiarize yourself with the specific needs and demographics of the community you will be engaging with. Understanding their interests and challenges will help you tailor your approach and demonstrate your commitment to supporting them.
✨Tip Number 2
Showcase your experience in event planning by discussing any successful events you've organized in the past. Highlight how you engaged participants and created a positive atmosphere, as this is crucial for the role.
✨Tip Number 3
Be prepared to discuss your strategies for community engagement across digital platforms. Share examples of how you've used social media or online forums to connect with members and gather feedback.
✨Tip Number 4
Demonstrate your interpersonal skills by being friendly and approachable during any interactions. This role requires building relationships, so showing your genuine interest in helping others will set you apart.
We think you need these skills to ace Community Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Community Network Coordinator position. Make sure you understand the responsibilities and how your skills align with the requirements.
Tailor Your CV: Customize your CV to highlight relevant experience in community engagement, event planning, and stakeholder management. Use specific examples that demonstrate your ability to fulfill the role's responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and your understanding of professional bodies. Mention specific experiences that relate to the job and explain why you are a great fit for the organization.
Highlight Relevant Skills: In both your CV and cover letter, emphasize your interpersonal skills, organizational abilities, and experience with CRM systems. Provide examples of how you've successfully engaged stakeholders and organized events in the past.
How to prepare for a job interview at Illuminate Recruitment Ltd
✨Understand the Community Landscape
Before your interview, take some time to research the professional body and its community. Familiarize yourself with their values, mission, and current initiatives. This will help you demonstrate your understanding of the role and how you can contribute to their goals.
✨Showcase Your Event Planning Skills
Be prepared to discuss your experience in event planning and outreach activities. Share specific examples of successful events you've organized, highlighting your ability to engage stakeholders and manage logistics effectively.
✨Highlight Your Interpersonal Skills
As a Community Network Coordinator, strong interpersonal skills are crucial. Be ready to provide examples of how you've built relationships and engaged with diverse groups. Emphasize your friendly and approachable demeanor, as well as your passion for helping others.
✨Demonstrate Your Proactive Approach
The role requires a proactive multitasker who can take initiative. Prepare to discuss situations where you've identified opportunities for improvement or engagement and how you acted on them. This will show your potential employer that you're solutions-focused and committed to continuous learning.
