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- Tasks: Join our team as a Private Medical Secretary, managing calls and scheduling clinics.
- Company: Medserv is a leading Irish company in medical billing and practice management across Ireland and the UK.
- Benefits: Enjoy a competitive salary, performance bonuses, private medical, gym membership, and workcation options.
- Why this job: Be part of a dynamic team focused on client satisfaction and innovative solutions in healthcare.
- Qualifications: Attention to detail, strong communication skills, and ability to multitask are essential.
- Other info: This full-time role offers a 35-hour week with flexible working arrangements.
The predicted salary is between 24000 - 28000 £ per year.
About Medserv:
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview:
Due to internal growth at Medserv, we are actively looking for a Private Medical Secretary to join our Remote Practice Management team based in our Haywards Heath Office. Medical Secretaries at Medserv are the key to providing the best possible service to our clients. You will be working closely with a Patient Administrator ensuring you are meeting and taking the lead on exceeding client expectations. Day to day you will be dealing with a high volume of calls, from patients, secretaries and other medical professionals.
Duties and Responsibilities:
- Managing a high volume of calls from patients querying appointments, handling consultants and secretaries\’ queries, taking payments, issuing correspondence, etc
- Scheduling clinics
- Managing and reviewing medical dictations
- Scanning medical information and uploading to the PM system
- Participate in weekly team meetings with management
- Managing internal and external email queries
- Ensure clients are getting the best us of the service
- Assist with training of new members of staff when necessary
- Ad-hoc duties as requested by management
Requirements and Skills:
- Attention to detail is essential
- Comfortable speaking with clients or third parties, i.e secretaries, hospital personnel
- Ability to work on own initiative
- Ability to multi-task/be flexible to the needs of the role
- Ability to communicate/report effectively with manager/team members/clients and other third parties
- Ability to work to targets
- Must be a team player
Package:
- Salary: Circa £26,000 per annum
- Performance bonus (team based)
- Private Medical
- Pension contribution
- Maternity and Paternity leave (T&C\’s apply)
- Life Assurance
- Workcation options
- Gym membership
- Dedicated EAP provided by Health Assured
- Holiday Plus Scheme to purchase additional leave
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
- 35-hour working week compensated at a 40-hour week
Additional Info:
- This is a full-time position with hours of 9am – 5pm based in the Haywards Heath office
- All offers of employment are subject to a valid work permit
- Role commences immediately
Medical Secretary employer: Medserv
Contact Detail:
Medserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Familiarize yourself with the medical billing and practice management landscape in Ireland and the UK. Understanding the specific challenges and trends in this field will help you stand out during conversations with our team.
✨Tip Number 2
Highlight your experience in managing high volumes of calls and multitasking effectively. We value candidates who can demonstrate their ability to handle pressure while maintaining excellent client service.
✨Tip Number 3
Showcase your attention to detail and communication skills. Being able to articulate your thoughts clearly and manage correspondence efficiently is crucial for a Medical Secretary at Medserv.
✨Tip Number 4
Prepare to discuss how you can contribute to a positive team environment. We are looking for team players who can collaborate effectively and assist in training new staff members when needed.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Medical Secretary position at Medserv. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in medical administration or secretarial roles. Mention specific tasks you've handled that align with the duties listed, such as managing calls or scheduling appointments.
Showcase Communication Skills: Since the role involves a high volume of communication with clients and medical professionals, make sure to highlight your strong communication skills. Provide examples of how you've effectively communicated in past roles.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects Medserv's values of innovation, trustworthiness, collaboration, and results. Explain why you are passionate about the role and how you can contribute to their team.
How to prepare for a job interview at Medserv
✨Show Your Attention to Detail
As a Medical Secretary, attention to detail is crucial. During the interview, highlight your ability to manage high volumes of information accurately and how you've successfully handled similar tasks in the past.
✨Demonstrate Communication Skills
You'll be interacting with patients, consultants, and other medical professionals. Be prepared to discuss your experience in managing calls and emails effectively, and provide examples of how you resolved queries or issues.
✨Emphasize Team Collaboration
Medserv values collaboration. Share experiences where you worked as part of a team, especially in a fast-paced environment, and how you contributed to achieving team goals.
✨Prepare for Scenario Questions
Expect questions that assess your ability to multitask and prioritize. Think of specific scenarios where you had to juggle multiple responsibilities and how you managed to meet deadlines while maintaining quality service.
