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- Tasks: Lead and manage all conference and event operations at Apex Hotels.
- Company: Join the Apex family, where trust, passion, and teamwork thrive.
- Benefits: Enjoy 34 days holiday, training, gym access, and discounts for you and your family.
- Why this job: Be part of a friendly team that values your personality and ideas.
- Qualifications: Experience as Assistant C&E Manager and strong leadership skills required.
- Other info: Bring your spark and creativity to an innovative and supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Why Join Apex Hotels ?
You will receive a warm welcome into the Apex family on joining us as a Conference and Events Manager in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Conference and Events Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview:
To effectively manage all Conference facilities within the hotel. To organise the set up and service of all conference and events within the hotel, ensuring that all C&E employees are fully aware of the Brand Standards. Aiming to maximise sales and profits and wherever possible, exceed guests expectations. This role will include operational shift coverage across a seven-day senior management rota.
Main Responsibilities:
- Manage your team to ensure the correct set up of all conferences and events as detailed on the function sheets, whilst adhering to time schedules.
- To anticipate customers needs whenever possible and react to these to enhance the customer satisfaction.
- Liaise with customers and conference organisers throughout the day to ensure complete guest satisfaction.
- To ensure that all guest feedback, whether positive or negative is dealt with.
- Ensure that all conference and event timing schedules are adhered to as per function sheets.
- To maximise all sales potential of both food and beverage.
- Ensure the complete understanding and use of all conference A.V. Equipment
- Set up and stock Function bar to par stock levels whilst ensuring the security of stock at all times.
- Ensure that extreme care is shown in the handling of money and accept responsibility for the C&B float and be responsible for any Keys left in your possession as laid down in the Hotels Procedures.
- Ensure that efficient shift handovers, briefing and debriefing sessions occur regularly.
- Ensure wage costs are controlled in line with business levels indicated through weekly forecasting Sheets.
- Creation of weekly rotas, ensuring that rotas and payroll are completed within deadlines.
- Ensure wage costs are controlled in line with business levels indicated through weekly forecasting Sheets.
- Carry out recruitment and selection of C&E employees.
- Responsible for the people management aspects of the role, including managing attendance, performance, H&S, completing reviews, 1-2-1s, annual appraisals and training.
About you:
We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Great leadership and development skills
- Can deliver excellent standards with a customer centric mentality
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Experience as Assistant C&E Manager
- The ability to lead and motivate a team and conduct coaching sessions with employees, to increase their performance or confidence
- Can demonstrate a basic understanding of Licensing Law
- Competent at writing professional letters and emails, compiling reports and data analysis
- Can demonstrate ability to deal with guest complaints in a calm and positive manner and bring to a suitable conclusion
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 34 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, youll also receive
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Critical Illness & Life Assurance cover
We encourage you to bring your true self to work. Well provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, theres a place here for you. We have one ask – that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey.
If this role interests you,Click apply. We look forward to hearing from you.
AMRT1_UKCT
Conference & Events Manager employer: Apex City of Bath Hotel
Contact Detail:
Apex City of Bath Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Manager
✨Tip Number 1
Familiarize yourself with Apex Hotels' family values: Trust, Passion, Friendliness, and Teamwork. Show how you embody these values in your interactions during the interview process to demonstrate that you're a great cultural fit.
✨Tip Number 2
Highlight your leadership and team management skills by preparing examples of how you've successfully led a team in previous roles. Be ready to discuss specific situations where you motivated your team or improved performance.
✨Tip Number 3
Research common challenges faced in conference and events management, and think about how you would address them. This will show your proactive approach and readiness to enhance customer satisfaction.
✨Tip Number 4
Prepare to discuss your experience with guest feedback and complaint resolution. Share examples of how you've turned negative experiences into positive outcomes, showcasing your customer-centric mentality.
We think you need these skills to ace Conference & Events Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the family values of Apex Hotels: Trust, Passion, Friendliness, and Teamwork. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Experience: Make sure to emphasize your experience as an Assistant C&E Manager or any relevant leadership roles. Provide specific examples of how you've successfully managed events or led a team in the past.
Showcase Customer-Centric Skills: Apex Hotels values a customer-centric mentality. In your application, include examples of how you've gone above and beyond to enhance guest satisfaction and handle complaints effectively.
Tailor Your Communication Style: Since the role requires writing professional letters and emails, ensure your application reflects a polished and professional tone. Use clear and concise language to demonstrate your communication skills.
How to prepare for a job interview at Apex City of Bath Hotel
✨Show Your Passion for Customer Service
During the interview, emphasize your genuine desire to provide a warm welcome to guests. Share specific examples of how you've gone above and beyond to enhance customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and how you motivate and develop your team. Highlight any experiences where you've successfully led a team or conducted coaching sessions to improve performance.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities of a Conference & Events Manager. Be ready to discuss how you would manage event setups, handle guest feedback, and ensure adherence to brand standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Practice responding calmly and positively to hypothetical situations, demonstrating your ability to bring issues to a suitable conclusion.
