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For Companies At a Glance
- Tasks: Join our team to provide friendly service, stock shelves, and support customers in-store.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 30% off products, a pension plan, virtual healthcare, and 31 days of holiday!
- Why this job: Be part of a supportive team that values your wellbeing and offers career growth opportunities.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 04-04-2025
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Make sure to familiarize yourself with Co-op's values and community involvement. During the interview, you can highlight how your personal values align with theirs, especially regarding customer service and community support.
✨Tip Number 2
Since the role involves varied shifts, be prepared to discuss your flexibility in working hours. Mention any previous experience you have with shift work or your willingness to adapt to different schedules.
✨Tip Number 3
Practice your people skills! Think of examples from past experiences where you provided excellent customer service or resolved conflicts. This will help you demonstrate your ability to build positive relationships during the interview.
✨Tip Number 4
Engage with Co-op's social media or community events before your interview. This shows your genuine interest in the company and gives you talking points about their initiatives and products during your conversation.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight your customer service skills and any relevant experience in your application.
Show Your People Skills: Emphasize your ability to build positive relationships with customers and colleagues. Use examples from past experiences where you provided friendly and thoughtful service.
Flexibility is Key: Mention your flexibility regarding varied shifts, including early mornings and late evenings. This shows that you are adaptable and willing to meet the store's needs.
Complete the Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, as they are crucial for your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be expected to provide friendly and thoughtful service. Prepare examples of how you've successfully helped customers in the past, showcasing your ability to respond to queries and create a positive shopping experience.
✨Demonstrate Teamwork
Co-op values collaboration among colleagues. Be ready to discuss instances where you've worked effectively in a team to solve problems or improve customer service. Highlight your flexibility and willingness to support your teammates.
✨Emphasize Adaptability
The role requires a positive approach to change and problem-solving. Think of examples where you've adapted to new situations or changes in the workplace. Show that you're open to learning and can handle various shifts and responsibilities.
✨Connect with Co-op's Values
Familiarize yourself with Co-op's commitment to community and inclusivity. During the interview, express your alignment with these values and share any relevant experiences that demonstrate your dedication to supporting local initiatives and creating an inclusive environment.
