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- Tasks: Lead risk management initiatives and optimize staffing for Amazon's EU Operations.
- Company: Join Amazon, a global leader in e-commerce, dedicated to customer satisfaction.
- Benefits: Enjoy a diverse workplace with opportunities for growth and innovation.
- Why this job: Be part of a dynamic team that drives impactful staffing solutions and enhances operational efficiency.
- Qualifications: Bachelor's degree required; 5+ years in program management and strong analytical skills needed.
- Other info: Experience with Six Sigma and stakeholder management is a plus.
The predicted salary is between 43200 - 72000 £ per year.
At Amazon, we’re working to be the most customer-centriccompany on earth. To get there, we need exceptionally talented,bright and driven people. Amazon is one of the most recognizablebrand names in the world and we distribute millions of productseach year to our loyal customers.
We are looking to hirea talented and committed Program Manager to join the theIntelligent Talent Acquisition (“ITA”) org which is part of thePeople eXperience and Talent (“PXT”) organization, and as a memberof the PXT org, ITA removes business complexity and mitigatesstaffing risk through data, insights, and science models. ITAbuilds capabilities, defined as products, programs, reporting, andmodels, that generate insights to optimize staffing performance,labor planning, funnel throughput, and candidate placement. Withinthe Workforce Intelligence (WFI) team of ITA, the Fill RiskManagement (FRM) domain owns Tactical and Strategic Risk Mitigation(TSM) mechanism that leverages capabilities like application demandand marketing recommendations to help fill 2000+ WFS supportedsites globally, including planning financial incentives inconjunction with WFS and WW Operations.
As ProgramManager, you will help create the infrastructure to support thegrowing hourly staffing needs of Amazon’s EU Operations. Every day,you will work with leadership to drive standardization across thenetwork, rolling up your sleeves to do whatever is necessary. Youwill experience a wide range of problem solving situations, fromstrategic to real-time.
Key jobresponsibilities
Manage stakeholder relationship with WFSL7+ while also acting liaison between the stakeholders (includingteams like Public Relations) as well as WFI Product and Scienceteams, impacting decision making for levers including financialincentives.
The scope for this role includes managingrisk mitigation in countries and business lines that haveprototyped and iterated already, and are in the stage of earlyadoption of FRM product (MEU, UKI, SEU).
This includessupporting hiring for 200K+ associates yearly and managing close to$10M in financial incentives.
This also includesbusiness facing reporting including WBRs as well as generatinginsights and narratives for OLTFlash.
About the team
TheIntelligent Talent Acquisition (“ITA”) org is part of the PeopleeXperience and Talent (“PXT”) organization, and as a member of thePXT org, ITA removes business complexity and mitigates staffingrisk through data, insights, and science models. ITA buildscapabilities, defined as products, programs, reporting, and models,that generate insights to optimize staffing performance, laborplanning, funnel throughput, and candidate placement. The output ofITA’s capabilities ensure that Amazon’s job offerings seemappealing to candidates, drive top-of-funnel applications, andbottom-of-funnel Day 1 Starts (“D1S”) for both Tier 1 Associatesand Corporate employees.
BASICQUALIFICATIONS – Bachelor’s degree orequivalent
– 5+ years of program or project managementexperience
– Analytical skills with experience usingExcel
– Good communication skills (both verbal andwriting)
PREFERRED QUALIFICATIONS -Master’s degree or equivalent
– Experience with Six Sigmatools and Lean techniques
– Experience with stakeholdermanagement across geographies
– Program/projectmanagement certification (PMP/Six-Sigma)
Amazon is an equal opportunitiesemployer. We believe passionately that employing a diverseworkforce is central to our success. We make recruiting decisionsbased on your experience and skills. We value your passion todiscover, invent, simplify and build. Protecting your privacy andthe security of your data is a longstanding top priority forAmazon. Please consult our Privacy Notice() to know more about how wecollect, use and transfer the personal data of ourcandidates.
Amazon is committed to a diverseand inclusive workplace. Amazon is an equal opportunity employerand does not discriminate on the basis of race, national origin,gender, gender identity, sexual orientation, protected veteranstatus, disability, age, or other legally protectedstatus.
Our inclusive culture empowersAmazonians to deliver the best results for our customers. If youhave a disability and need a workplace accommodation or adjustmentduring the application and hiring process, including support forthe interview or onboarding process, please visit for moreinformation. If the country/region you’re applying in isn’t listed,please contact your Recruiting Partner.
Program Manager Fill Risk Management, ITA WorkforceIntelligence employer: Amazon TA
Contact Detail:
Amazon TA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager Fill Risk Management, ITA WorkforceIntelligence
✨Tip Number 1
Familiarize yourself with Amazon's leadership principles. As a Program Manager, you'll need to demonstrate how you embody these principles in your work. Think of specific examples from your past experiences that align with these values.
✨Tip Number 2
Network with current or former employees in the ITA or PXT organizations. They can provide valuable insights into the company culture and expectations for the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Brush up on your analytical skills, especially with Excel. Be prepared to discuss how you've used data to drive decisions in previous roles, as this will be crucial for managing staffing performance and risk mitigation.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management across different geographies. Highlight any successful projects where you navigated complex relationships and drove results, as this is key for the role.
We think you need these skills to ace Program Manager Fill Risk Management, ITA WorkforceIntelligence
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Program Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your program or project management experience, especially any analytical skills and stakeholder management across geographies. Use specific examples to demonstrate your impact in previous roles.
Showcase Communication Skills: Since good communication skills are essential for this role, make sure to highlight your verbal and written communication abilities. Consider including examples of how you've effectively communicated with stakeholders or led teams.
Tailor Your Application: Customize your application materials to reflect Amazon's values and the specific requirements of the ITA organization. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Amazon TA
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Program Manager role within the ITA organization. Familiarize yourself with the key responsibilities, especially around risk mitigation and stakeholder management, as these will likely be focal points during your interview.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss your experience with data analysis and tools like Excel. Bring examples of how you've used data to drive decisions or improve processes in previous roles.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience managing relationships with stakeholders across different geographies. Be ready to share specific examples of how you've successfully navigated complex stakeholder environments.
✨Demonstrate Your Problem-Solving Abilities
The job involves a wide range of problem-solving situations. Prepare to discuss past challenges you've faced in program or project management and how you approached them, particularly in high-pressure or real-time scenarios.
