Customer Service Manager

Your role Help drive first class customer service Supervise and mentor inhouse customer service team Set KPI's and objectives Work closely with internal teams to drive business and good practises Undertake account management of key clients Dealing with customer queries and complex issues when needed Reporting Attend customer review meetings on site General adminIdeal Candidate Experience of working in a fast-paced customer service role Excellent communication skills Experience of training / mentoring and supervising customer service advisor High level attention to detailBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people