Exceptions Team Administrator

• Play a vital role supporting our Regional Service Centres on a part time basis

• Build relationships with key stakeholders across NFU Mutual

• This is a hybrid role with 80% homeworking options and 20% in Bristol, We’re seeking a dedicated professional to join our Centralised Exceptions Team on a part time basis, ensuring seamless claims processing and efficient document routing to support our Regional Service Centres.

In this role, you’ll play a key part in maintaining operational excellence by accurately managing documents and processing claims payments with precision, following established guidelines and within your authority limits to meet service level agreements (SLAs).

Your responsibilities will include reviewing and forwarding unmatched or unreferenced documents to the correct destination, liaising with policyholders, regions, agents, and suppliers as needed. You’ll securely handle and distribute cheques, and valuable items while ensuring compliance and security protocols are met.

Effective collaboration is essential to achieving our objectives. Building strong relationships with regional teams, policyholders, agents, and suppliers will be crucial to enhancing overall performance and customer experience.

You’re a detail-oriented and proactive professional who thrives in a collaborative environment. You have strong manual data entry skills, ensuring accuracy and efficiency in high-volume processing. Excellent communication and teamwork abilities are essential, as this role requires close collaboration with colleagues, policyholders, and stakeholders. You also demonstrate:

• A self-motivated and independent approach, with the ability to manage tasks effectively while maintaining high standards

• Ability to embrace continuous improvement, seeking ways to enhance processes and efficiency

• Proficiency in MS Office and general computer literacy are essential

• Experience within the insurance or financial services sector is highly desirable.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £24,000 per annum pro rata

• Annual bonus (up to 10% of salary)

• Contributory pension scheme, up to 20%, including your 8% contribution

• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme

• A Family Friendly policy that helps you balance your work and family responsibilities

• Access to savings at High Street brands, travel and supermarkets

• £20 contribution to a monthly gym membership – subject to T&Cs

• Health and wellbeing plan – cashback for dentist, opticians, physio and more

• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance

• Employee Volunteering – volunteer in the community for one day each year

• Unlimited access to Refer a Friend £500 bonus scheme

• Life Assurance cover of 4 x salary

• Employee discounts of 15% on a range of NFU Mutual insurance policies.