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- Tasks: Manage customer relationships and resolve inquiries while driving new business opportunities.
- Company: Join a globally recognised manufacturing engineering company based in Droitwich.
- Benefits: Enjoy a competitive salary of around £32,000 and potential for immediate start.
- Why this job: Be the voice of the customer and collaborate across departments in a dynamic environment.
- Qualifications: Experience in manufacturing/engineering and proficiency in ERP/MRP and CRM software required.
- Other info: GMP Recruitment is acting as an Employment Agency for this role.
The predicted salary is between 24000 - 32000 £ per year.
GMP Recruitment are proud to be partnered with a globally successful and highly recognisable manufacturing engineering company, located in Droitwich. We are currently looking to recruit a Customer Service / Account Manager to join their team on a full time, permanent contract, offering a salary circa £32,000.
We are looking for an individual with similar experience within a manufacturing/engineering environment, with a strong ability to build professional relationships at all levels both inside the business and with key customers and proficiency in ERP / MRP and CRM software. The successful Customer Service / Account Manager will be the voice of the customer within the business and the primary communication link from the business to the customer. You will develop close working bonds with key personnel within customer organisations to acquire a good understanding of the needs and wants of the customer as well as manage customer enquiries from first contact to receipt of order thereby ensuring a flow of new work into the business. You will confidently resolve a wide variety of customer issues received by the business, working in collaboration with all departments.
Customer Service/Account Manager main duties:
- Identify and pursue new business opportunities through research, networking, and outreach, with the look of setting up meetings to sell the business products.
- Customer Relationship Management
- Act as one of the primary communication links between customers and the business
- Receive customer enquiries via a variety of means (web site, telephone, e-mail)
- Purchasing to obtain costs for materials and Bought Out Parts.
- Record such enquiries according to current business practice (spreadsheet, CRM module in ERP system).
- Co-operate with Engineering to ensure accurate communication of customer requirements for existing product modification and new product introduction.
Customer Service/Account Manager required skills and experience:
- Appreciation of manufacturing processes together with the ability to learn specific detail of processing plastics and composite materials.
- Excellent collaborative and communication skills (e-mail, phone, and face-to-face conversation) within the business and with customers.
- Strong ability to build professional relationships at all levels both inside the business and with key customers.
- Highly numerate with excellent levels of accuracy.
- Ability to manage multiple deliverables simultaneously.
- Focussed on customer service.
- Self-motivated and committed to the needs of the business.
- Proficiency in all Microsoft Office applications.
An immediate start can be available for the successful candidate. If the above role sounds perfect for you, or you require more information, please click apply.
Customer Service Account Manager employer: GMP Recruitment Ltd
Contact Detail:
GMP Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Manager
✨Tip Number 1
Network within the manufacturing and engineering sectors. Attend industry events or join relevant online forums to connect with professionals who might provide insights or referrals for the Customer Service Account Manager role.
✨Tip Number 2
Familiarise yourself with ERP, MRP, and CRM software commonly used in the industry. Consider taking short courses or tutorials to boost your proficiency, as this will demonstrate your commitment and readiness for the role.
✨Tip Number 3
Prepare to showcase your relationship-building skills. Think of specific examples from your past experiences where you successfully managed customer relationships or resolved issues, as these will be crucial in interviews.
✨Tip Number 4
Research the company thoroughly. Understand their products, services, and market position. This knowledge will help you tailor your conversations and show genuine interest during interviews, making you a standout candidate.
We think you need these skills to ace Customer Service Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management, particularly within a manufacturing or engineering environment. Emphasise your ability to build professional relationships and any proficiency with ERP, MRP, or CRM software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed customer relationships and resolved issues in previous positions.
Highlight Key Skills: In your application, clearly outline your collaborative and communication skills. Provide examples of how you've effectively communicated with customers and internal teams to meet business needs.
Showcase Your Motivation: Convey your self-motivation and commitment to customer service in your application. Explain why you are passionate about this role and how you can contribute to the company's success.
How to prepare for a job interview at GMP Recruitment Ltd
✨Research the Company
Before your interview, take some time to learn about the manufacturing engineering company. Understand their products, services, and market position. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Relationship-Building Skills
Since the role requires strong relationship-building abilities, prepare examples from your past experiences where you've successfully built professional relationships. Highlight how these relationships benefited both you and your previous employers.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach to problem-solving.
✨Familiarise Yourself with Relevant Software
As proficiency in ERP, MRP, and CRM software is essential, make sure you're comfortable discussing your experience with these systems. If possible, mention specific software you've used and how it helped you manage customer relationships or enquiries.
