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- Tasks: Provide top-notch IT support to staff and students while resolving tech issues.
- Company: Join Blackpool and The Fylde College, a hub for innovation and technology.
- Benefits: Enjoy 38 days of leave, competitive pensions, and wellness programs.
- Why this job: Make a real impact in IT services while growing your skills in a supportive team.
- Qualifications: Proactive attitude and customer-focused mindset are essential; tech experience is a plus.
- Other info: Disability Confident employer; adjustments available for applicants.
The predicted salary is between 24000 - 36000 £ per year.
Blackpool and The Fylde College (B&FC) is seeking two proactive and customer-focused 1st and 2nd Line IT Technicians to join our IT Services team. This is an exciting opportunity to provide high-quality technical support and play a key role in maintaining and improving IT services across the college.
Your Responsibilities Will Include:
As a key member of the IT Services team, you will:
Provide outstanding first and second-line IT support to staff and students.
Diagnose and resolve IT incidents, escalating where necessary.
Manage service requests, conduct IT changes, and maintain accurate system records.
Assist with IT asset management, including audits, provisioning, and installations.
Contribute to IT projects and provide technical guidance where required.
Mentor junior apprentices and maintain operational knowledge base articles.
Ensure IT security is prioritised across all activities.
Why Join Us?
Join a dynamic, collaborative team passionate about technology and innovation. You’ll have the opportunity to make a meaningful impact on our IT services while growing your skills in a supportive environment.
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Enhanced leave allowance of 38 days (full-time equivalent), inclusive of bank holidays
Opportunity to purchase additional annual leave
Competitive pension scheme:
Teachers’ Pension Scheme (TPS) – 28.68% employer contribution
Local Government Pension Scheme (LGPS) – 19.3% employer contribution
Extensive professional development opportunities for all, with B&FC choosing to invest circa. £1.8m annually in colleague development and professional qualifications
Agile working opportunities
Enhanced Family friendly policies
Extensive wellbeing provision including, but not limited to:
Access to funded Employee Assistance Programme (EAP) available 24/7, 365 days a year
Occupational Health
FREE Flu Vouchers for those not entitled through the NHS
FREE eye tests
Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing
FREE healthy breakfast
Sports facilities including fully equipped gym and discounted memberships
Health and beauty salon
Trim Trails on Campus (guided routes for walks)
Onsite food outlets and Starbucks at subsidised rates
FREE car parking
Car lease scheme
Cycle to work scheme
Onsite kids ‘Sports Camp’ 8am – 5pm during selected half-term breaks
B&FC is committed to the promotion of Equality, Diversity & Inclusion in all resourcing practices. Please email jobs@blackpool.ac.uk should a specific adjustment be required to support in the application and selection process
1st and 2nd Line IT Technician employer: Blackpool and The Fylde College
Contact Detail:
Blackpool and The Fylde College Recruiting Team
jobs@blackpool.ac.uk
StudySmarter Expert Advice 🤫
We think this is how you could land 1st and 2nd Line IT Technician
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will highlight your proactive and customer-focused approach.
✨Tip Number 3
Research Blackpool and The Fylde College's IT services and any recent projects they have undertaken. Being knowledgeable about their current initiatives will demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience with IT asset management and how you ensure IT security in your previous roles. This is crucial for the responsibilities outlined in the job description.
We think you need these skills to ace 1st and 2nd Line IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any first and second-line roles. Emphasize your customer service skills and technical knowledge that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your proactive approach to problem-solving. Mention specific examples of how you've successfully diagnosed and resolved IT incidents in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as familiarity with IT asset management, service requests, and IT security practices. This will demonstrate your capability to contribute effectively to the IT Services team.
Show Enthusiasm for Professional Development: Express your interest in the professional development opportunities offered by B&FC. Mention any relevant qualifications or training you have completed and your eagerness to continue growing your skills in a supportive environment.
How to prepare for a job interview at Blackpool and The Fylde College
✨Show Your Customer-Focused Attitude
As a 1st and 2nd Line IT Technician, your ability to provide outstanding support is crucial. Be prepared to share examples of how you've successfully assisted users in the past, demonstrating your proactive approach and commitment to customer satisfaction.
✨Demonstrate Technical Knowledge
Brush up on common IT issues and solutions relevant to the role. Be ready to discuss your experience with diagnosing and resolving incidents, as well as any specific technologies or systems you have worked with that are applicable to the college's IT environment.
✨Highlight Team Collaboration Skills
This position requires working closely with other team members. Share experiences where you contributed to team projects or mentored others, showcasing your ability to collaborate effectively and support your colleagues.
✨Emphasize IT Security Awareness
IT security is a priority for this role. Be prepared to discuss your understanding of IT security practices and how you have implemented them in previous positions. This will demonstrate your commitment to maintaining a secure IT environment.
