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- Tasks: Deliver top-notch customer service and help clients achieve their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy hybrid work options, competitive pay, and great public transport links.
- Why this job: Kickstart your career with hands-on training and a supportive team culture.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Full-time role with shifts between 07:00 and 01:00, starting February 2025.
The predicted salary is between 25000 - 27000 £ per year.
Are you ready to take your career to new heights?
- Start date: 24th February and 17th March 2025
- Location: Natwest/Ulster Bank. Belfast City Centre – office based training and grad bay. Hybrid once training complete. Great public transport links!
- Salary: £12.60 p/h, £26,208.00 p/a
- Shifts: Full time – 40hrs per w e ek – hours worked between the hours of 07:00 and 01:00
- Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
- Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for a ny customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Associate
Customer Service Associate - Natwest/Ulsterbank Belfast (Hiring Immediately) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Natwest/Ulsterbank Belfast (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with Natwest and Ulster Bank's services and products. Understanding their offerings will help you provide better customer service and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice common customer service scenarios that you might encounter in this role. Being able to showcase your problem-solving skills and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Highlight your communication skills, especially your ability to explain complex financial concepts in simple terms. This is crucial for educating customers about their banking options.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires working between 07:00 and 01:00, showing that you can adapt to these hours will be beneficial.
We think you need these skills to ace Customer Service Associate - Natwest/Ulsterbank Belfast (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Associate position. Understand the key responsibilities and how your skills align with providing outstanding customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you provided proactive support or educated customers on services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've helped customers achieve their financial goals in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at Teleperformance
✨Understand the Role
Make sure you have a clear understanding of what a Customer Service Associate does at Natwest/Ulster Bank. Familiarize yourself with their services and how they help customers achieve their financial goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you educated customers and helped them choose the right options for their needs.
✨Demonstrate Compliance Awareness
Be ready to discuss how you ensure compliance in processes and procedures. This is crucial in the banking sector, so showing that you understand the importance of accuracy and compliance will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the training process and the hybrid work model after training. This shows your interest in the role and helps you understand what to expect.
