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- Tasks: Lead a dynamic customer service team and manage daily operations in a busy call center.
- Company: Join a reputable financial services client in Cardiff with a focus on teamwork and growth.
- Benefits: Enjoy free onsite parking, flexible work-from-home options, and a supportive work environment.
- Why this job: This role offers hands-on leadership experience and the chance to make a real impact.
- Qualifications: Previous experience in a regulated industry is preferred, but strong call center backgrounds are welcome.
- Other info: Immediate start available with potential for permanent placement after a 3-month contract.
Customer Service Team Leader £16.90ph – £18.00ph Location: Cardiff (CF15) – free parking onsite / local transport links include easy bus and train stations for non-drivers. Working week is Monday to Friday. Hours are (phone number removed)pm. Working pattern: Mondays are office based for all staff, with everyone being allocated 1 set day a week WFH +1 extra Friday a month WFH for everyone. Are you available for immediate work, if so, we have an urgent need to fill a Team Leaders role for our financial services client in Cardiff. You\’ll be responsible for pro-actively overseeing the activities of your team, as well as being hands-on within their busy in-bound department. Ideally, you\’ll have previous experience from a regulated industry – financial services, insurance, pensions. But if you had a solid background in another call centre environment, we\’d like to also consider your experience. Initially the role is being offered on a 3-month contract, with a high possibility of becoming a permanent role for the right individual. Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW14657
Contact Centre Team Leader employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader
✨Tip Number 1
Familiarize yourself with the financial services industry. Understanding the specific challenges and regulations in this sector will help you stand out as a candidate who is not only experienced but also knowledgeable about the environment you'll be working in.
✨Tip Number 2
Highlight your leadership skills during the interview. Be prepared to discuss specific examples of how you've successfully managed teams in high-pressure environments, especially in call centers or similar settings.
✨Tip Number 3
Show your adaptability by discussing your experience with remote work. Since the role includes a mix of office and work-from-home days, demonstrating your ability to manage teams effectively in both settings will be a plus.
✨Tip Number 4
Network with current or former employees of the company. If possible, reach out on platforms like LinkedIn to gain insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience you have in customer service, especially in regulated industries like financial services, insurance, or pensions. This will show that you understand the specific challenges and requirements of the role.
Show Leadership Skills: Since the position is for a Team Leader, it's crucial to demonstrate your leadership abilities. Include examples of how you've successfully managed teams, resolved conflicts, or improved team performance in your past roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and shows that you are a perfect fit for the role.
Be Ready for Immediate Work: Since the company has an urgent need for this position, mention your availability for immediate work in your application. This can make you a more attractive candidate for the role.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Show Your Leadership Skills
As a Contact Centre Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating and guiding team members.
✨Understand the Financial Services Sector
Since the role is within a regulated industry, familiarize yourself with the basics of financial services, insurance, and pensions. Being able to discuss relevant regulations or challenges in these areas will show your preparedness for the role.
✨Highlight Your Call Centre Experience
If you have experience in a call centre environment, be ready to discuss specific situations where you improved processes or customer satisfaction. This will help illustrate your hands-on experience and problem-solving skills.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about team dynamics, performance metrics, or opportunities for professional development to demonstrate your commitment to the position.
