Veterinary Receptionist

Kentdale Referrals are recruiting for a Receptionist to join their team! Your working hours will be 37.5h per week. Mon-Fri 8am – 7pm, 1:4 Saturdays., The Client Care Assistant is a pivotal role, taking responsibility for ensuring pet owners, referring vets, and colleagues receive the very highest levels of customer service and administrative support.

The Client Care Assistant, will be responsible for ensuring client, referring veterinary practices, and patients receive a professional and specialist service throughout their time with us.

The successful candidate will be diligent, organised, and professional, with the ability to maintain a harmonious working relationship with others and promote collaboration amongst teams. The need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.

Main purpose & goals

The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients, visitors, and referring vet practices. This will include arranging appointments, keeping accurate records, various clerical duties related to patient care, treatment, and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing teams, and hospital manager.

Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, and professional always, regardless of a client or visitor’s behaviour. Our client care assistants should make a positive impression, ensuring clients feel confident in our service, and help to set clients at ease if they are worried.

This position requires a practical knowledge of the hospital’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice.

Key Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner

• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service

• Support the reception team with a range of administrative duties

• Have a high level of attention to detail to making sure paperwork is completed and correct to support the team and wider business

• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard

• Show awareness of financial control within the practice and follow up with clients for outstanding payments

• Be happy to discuss financial issues with clients if needs be

• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled

• Maintain the highest professional and ethical standards

• Make sure communication is to a high standard with referring vets and colleagues

• Ensure that a high standard of client care is maintained at all times within the team

• Work closely with clinicians, the nursing teams and management to maximise the efficiency of the practice.

• Typing of reports to ensure referring vets are kept up to date.

• 5 weeks holiday + bank holidays + Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme.