Room Attendant - Jumeirah Carlton Tower

An opportunity has arisen for a Room Attendant to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• To ensure that all areas assigned are cleaned and maintained to the required standard this includes during refurbishment programs areas as walls, doors and all fixtures and fittings. This also includes guest bedrooms and bathrooms, guest corridors, skirting and furniture, fixtures, coverings, and fittings.

• To be fully aware of the work schedule and adequate notice is given if all work cannot be carried out.

• To report any complaints, accidents, equipment malfunction, maintenance faults, suspicious persons, safety hazards or other incidents immediately to the supervisor or the duty Manager.

• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs.

• To attend training and meetings as and when required.

• To assist in maximising productivity for the Department.

• To follow the Health and Safety manual handling and COSHH procedures closely.

• Any lost property found to be taken immediately to the Housekeeping Office to be recorded with all relevant information to ensure safe return to the owner.

• To deliver requests to guest in an efficient and courteous manner.

• To ensure that all the guest and colleague areas are clean and maintained to a high standard of cleanliness and maintenance, as assigned by the Housekeeping Manager and in accordance with the Company policies and procedures to ensure maximum guest satisfaction.

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a 5* star luxury property preferably in London.

• The ideal candidate should be a team player who works collaboratively with colleagues to maintain the cleanliness and presentation of the hotel.

• Demonstrated professionalism in their interactions with both guests and fellow staff members, contributing positively to the overall atmosphere of the hotel.

• Previous experience as Housekeeping Porter desirable.

• A keen eye for detail is crucial, as the role involves ensuring that every aspect of guest rooms and public areas is immaculate and presented to the highest standard expected in a luxury establishment.

• Alongside their housekeeping duties, the ideal candidate should also exhibit strong customer service skills, being attentive to guest needs, responsive to requests, and always maintain a professional and courteous demeanor.

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge

• 28 holidays inclusive of Bank Holidays

• Extra holiday for significant Birthdays (21.30.40. etc.)

• Life insurance

• Next pension

• Jumeirah perks website access – discount

• F&B and Spa treatment discount

• One and a half times pay for work during bank holidays

• Dry cleaning of uniform or Business attire

• Meals on duty

• Employee assistance programs

• Wellness benefits – Chiropodist, Flu jabs, and more!

• Taxi service after hours

• Social events & recognitions programs

• Ongoing training & development

• Weeding/Baby gift

• Cycle scheme

• Internal transfer scheme

• Eye test and discount for VDU users

• Dental cash back plan

• External transfer scheme

3 Months’ Service :

• Company Sick Pay

• Travel Card Season Ticket Loan

• Live Your Guest Life Stay

6 Months’ Service:

• Jumeirah Discounts -Stays in other Hotels

• Cycle Scheme * Internal Transfer Scheme

• Eye Test & Discount for VDU Users

• Dental Cash Back Plan