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- Tasks: Support Audi UK dealerships in improving aftersales performance and customer satisfaction.
- Company: MSX International is a leader in automotive consulting, dedicated to enhancing dealership operations.
- Benefits: Enjoy travel opportunities with covered expenses and a flexible work environment.
- Why this job: Join a dynamic team focused on continuous improvement and making a real impact in the automotive industry.
- Qualifications: 3-5 years of automotive aftersales experience and strong analytical skills are essential.
- Other info: Must be willing to travel, including overnight stays, with a valid UK driving license.
The predicted salary is between 36000 - 60000 £ per year.
MSX International is looking for a high-performing Aftersales Coach, to support our client’s dealerships improvement in the UK. Majority of the work is East England and South of England.
The Role
To work with Aftersales businesses within the Audi UK Network to support improvements across a number of key performance indicators.
The Aftersales Excellence Coach will:
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Deliver improvements in a number of Aftersales Key Performance Indicators, including workshop productivity
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Engage and work with management and staff to root cause areas of underperformance, agree action plans and coach improved techniques in:
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Customer Satisfaction
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Customer preparation and Technical Pre Plan
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Team working and communication
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Process improvement and quality management
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Quality control processes and analysis
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Facilitating sustainable solutions and continuous improvement
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Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
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Build a close working relationship with Audi UK Area Teams
This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal Aftersales Excellence Coach has a friendly personality, as well as:
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Automotive aftersales experience of minimum 3-5 years
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Good knowledge of business KPI data and the ability to analyse and identify opportunities
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Experience of aftersales process implementation
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Flexible approach to work – a self-sufficient, self-starter
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Be an effective communicator
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Ability to prioritise workload to deliver agreed contracted days
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Accurate and timely Administration
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Visit Reports and SMART Actions
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MSXI – Activity tracking, Expenses, Mileage
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Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client
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Be prepared to travel including overnight stays (Business expenses are covered for travel) – valid UK driving license is needed.
Aftersales Excellence Coach employer: MSX International Inc.
Contact Detail:
MSX International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Excellence Coach
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to aftersales in the automotive industry. Understanding these metrics will help you demonstrate your analytical skills and show how you can contribute to improving them.
✨Tip Number 2
Network with professionals in the automotive aftersales sector, especially those connected to Audi UK. Building relationships can provide insights into the company culture and expectations, which can be beneficial during the interview process.
✨Tip Number 3
Prepare examples from your past experience where you've successfully implemented process improvements or enhanced customer satisfaction. Being able to share specific stories will highlight your coaching abilities and effectiveness.
✨Tip Number 4
Showcase your flexibility and self-starter attitude by discussing how you've managed your workload in previous roles. Highlighting your ability to prioritize tasks and work independently will resonate well with the expectations of this position.
We think you need these skills to ace Aftersales Excellence Coach
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Aftersales Excellence Coach position. Understand the key performance indicators and responsibilities outlined, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your automotive aftersales experience, particularly any roles where you improved KPIs or implemented aftersales processes. Use specific examples to demonstrate your impact.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to identify opportunities for improvement in previous positions. Mention any tools or methods you are familiar with for root cause analysis.
Professional Presentation: Ensure that your application materials are professionally formatted and free of errors. This reflects your attention to detail and commitment to maintaining a professional image, which is crucial for the role.
How to prepare for a job interview at MSX International Inc.
✨Showcase Your Aftersales Experience
Make sure to highlight your 3-5 years of automotive aftersales experience during the interview. Be prepared to discuss specific examples where you improved key performance indicators and how your actions led to measurable results.
✨Demonstrate Analytical Skills
Since the role requires a good knowledge of business KPI data, come ready to discuss how you've analyzed data in the past. Share examples of how you identified opportunities for improvement and the impact of your analysis on previous projects.
✨Emphasize Communication and Teamwork
The ability to engage with management and staff is crucial. Prepare to talk about your communication style and provide examples of how you've successfully collaborated with teams to achieve common goals in aftersales processes.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to root cause areas of underperformance and how you developed action plans to coach others towards improvement.
