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- Tasks: Handle customer enquiries via phone and email, ensuring excellent service.
- Company: Join a fast-growing company with a professional yet friendly environment in Enfield.
- Benefits: Enjoy casual dress, free parking, local transport links, and 28 days holiday.
- Why this job: Great opportunity for career progression in a supportive team with full training provided.
- Qualifications: Must have two years of customer service experience and strong computer skills.
- Other info: Temp to perm position with a salary of £12.90 per hour.
The predicted salary is between 26700 - 30000 £ per year.
An exciting opportunity has arisen to join our expanding client at their head office in Enfield. They are seeking a hard-working individual to join their team and this position comes with a great opportunity to progress within the company. They are seeking an experienced Customer Service Inbound Call Handler to tend to customer enquiries via telephone and email. They are a fast-growing company who pride themselves on their professional yet welcoming working environment. They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.
Skill Requirements:
- Outstanding Communications Skills with a friendly telephone manner
- Phone Etiquette
- Computer Proficiency, familiar across Microsoft office applications
- Previous Customer Service Experience (minimum of two years)
Duties and Responsibilities:
- Answer inbound calls
- Make outbound calls
- Answer email-based enquiries
- Resolve customer enquiries and complaints efficiently
- Maintain excellent customer satisfaction
- Adequate organisation and time management skills
Salary: £12.90
Job Type: Temp to perm
Hours: 9am-6pm from Monday to Thursday, and 9am-5pm on Friday.
Benefits:
- Casual dress
- Free on-site parking
- Local transport links
- Workplace pension
- 28 days holiday (inclusive of bank holidays)
We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members. Our ideal candidate will have at least two years office based customer service experience in a similar role. We are looking forward to receiving your CV.
Customer Service Inbound Call Handler employer: Planwell Recruitment Ltd
Contact Detail:
Planwell Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Inbound Call Handler
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Since they pride themselves on a professional yet welcoming environment, showing that you align with their ethos during any interactions can set you apart.
✨Tip Number 2
Practice your phone etiquette before the interview. Since this role involves handling a busy telephone service, demonstrating your ability to communicate clearly and warmly over the phone will be crucial.
✨Tip Number 3
Brush up on your computer skills, especially with Microsoft Office applications. Being able to showcase your proficiency in these tools during the interview can give you an edge, as they are essential for managing customer enquiries.
✨Tip Number 4
Prepare examples from your previous customer service experience that highlight your problem-solving skills. Being able to discuss specific situations where you resolved customer complaints efficiently will demonstrate your capability for this role.
We think you need these skills to ace Customer Service Inbound Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles where you've handled inbound calls or managed customer enquiries. Use specific examples to demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your relevant experience, such as your proficiency with Microsoft Office and your ability to maintain excellent customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your outstanding communication skills and friendly telephone manner. Make sure to mention your organisational and time management skills, as these are crucial for handling high volumes of enquiries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer service role.
How to prepare for a job interview at Planwell Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Service Inbound Call Handler, your communication skills are crucial. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common customer service scenarios to show how you would handle various enquiries.
✨Familiarise Yourself with Phone Etiquette
Since you'll be handling a busy telephone service, it's important to exhibit proper phone etiquette. Be prepared to discuss how you maintain professionalism over the phone, including greeting customers warmly and managing difficult conversations effectively.
✨Highlight Your Computer Proficiency
The role requires substantial computer skills, particularly with Microsoft Office applications. Be ready to discuss your experience with these tools and how you've used them in previous roles to enhance customer service efficiency.
✨Demonstrate Problem-Solving Abilities
Customer service often involves resolving complaints and enquiries. Prepare examples from your past experience where you successfully resolved issues, showcasing your organisational and time management skills to handle high volumes of calls.
