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For Companies At a Glance
- Tasks: Lead defect management and ensure top-notch customer care in new builds.
- Company: Join CHP, a leader in quality construction and customer satisfaction.
- Benefits: Enjoy a £50,000 salary, flexible working, and 25 days annual leave.
- Why this job: Make a real impact in construction while developing your skills and career.
- Qualifications: Experience in team management and strong construction knowledge required.
- Other info: Hybrid working options available; perfect for balancing work and life.
The predicted salary is between 40000 - 60000 £ per year.
We are looking for a Defects and Aftercare Manager to provide expert technical advice on the new build programme, ensuring effective quality control and compliance with all construction-related matters. Lead the defects management process while maintaining excellent customer care.
What you'll be doing:
- Serve as the first point of contact for customers and stakeholders to resolve defects within the 12-month contractual defect period.
- Collaborate with internal/external stakeholders to manage defects, end of inspections and improve KPI performance and reporting.
- Ensure effective contract management and contractor performance during the defect period, monitoring trends and producing reports for data analysis.
- Manage the resolution of outstanding defects through external contractors or the CHP in-house team, ensuring value for money and recharging the original contractor as needed.
- Offer expert advice on new build component warranties during the defects period, acting as lead officer for CHP Group’s NHBC builder responsibilities.
What we are looking for:
- Experience in team management within new homes industry or similar sector.
- Strong construction knowledge, particularly regarding defects and issues in new residential builds; building materials, trades and construction methods.
- Familiarity with processes for defect resolution and customer service in a construction setting.
- Confident in liaising with customers and contractors to ensure timely, high-quality work with an emphasis on excellent customer service.
- Comprehensive knowledge of building regulations, statutory requirements, construction warranties and building control.
- Strong project and contract management skills.
Benefits:
- The salary for this post will be £50,000 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- CHParticipate volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
- We operate a hybrid working policy at CHP.
Defects and Aftercare Manager employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defects and Aftercare Manager
✨Tip Number 1
Familiarise yourself with the latest building regulations and statutory requirements relevant to the new homes industry. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and quality control.
✨Tip Number 2
Network with professionals in the construction sector, especially those who have experience in defects management. Attend industry events or join online forums to gain insights and make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed defects in previous roles. Highlight your problem-solving skills and ability to liaise effectively with both customers and contractors.
✨Tip Number 4
Research StudySmarter and our values, particularly around customer care and quality assurance. Tailoring your approach to align with our mission can set you apart as a candidate who truly understands what we stand for.
We think you need these skills to ace Defects and Aftercare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management within the new homes industry. Emphasise your strong construction knowledge and familiarity with defect resolution processes.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the role of Defects and Aftercare Manager. Mention specific examples of your experience in managing defects and ensuring customer satisfaction in a construction setting.
Showcase Relevant Skills: Clearly outline your project and contract management skills in your application. Highlight your comprehensive knowledge of building regulations and statutory requirements, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any errors. A well-presented application reflects your attention to detail, which is essential for the Defects and Aftercare Manager position.
How to prepare for a job interview at CHP
✨Showcase Your Construction Knowledge
Make sure to highlight your understanding of building materials, trades, and construction methods during the interview. Be prepared to discuss specific defects you've encountered in previous roles and how you resolved them.
✨Demonstrate Customer Care Skills
Since this role involves liaising with customers, it's crucial to showcase your customer service experience. Share examples of how you've effectively managed customer expectations and resolved issues in a timely manner.
✨Prepare for Technical Questions
Expect questions related to building regulations, statutory requirements, and construction warranties. Brush up on these topics so you can confidently answer any technical queries that may arise.
✨Emphasise Team Management Experience
As a Defects and Aftercare Manager, you'll need to lead a team. Be ready to discuss your experience in team management, including how you've motivated your team and ensured high-quality work.
