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For Companies At a Glance
- Tasks: Engage with customers, sell products, and retain clients through meaningful conversations.
- Company: Join a dynamic team focused on providing top-notch customer service in tech sales.
- Benefits: Enjoy uncapped commission and comprehensive training to kickstart your career.
- Why this job: Be part of a vibrant culture while making a real impact on customer satisfaction.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills!
- Other info: Earn between £23,809.50 and £24,064 per annum with exciting growth opportunities.
The predicted salary is between 23809 - 24064 £ per year.
We’re recruiting for Customer Service Advisors to earn up to £25,717 per annum. Customer Service Advisor benefits: * Potential for overtime at excellent rates * Enrolment into our Pension Scheme with a generous company contribution * Free onsite car parking and great public transport links * Annual leave of 25 days, increasing with service + bank holiday entitlement * Fully supported and structured training programme * Reward and recognition scheme * Employment benefits package including free tickets to local tourist attractions * Potential of hybrid working arrangements with a mix of home and office working Training is included to prepare you for this role Customer Service Advisor role: * Delivering excellent customer experience in line with the company’s Quality Framework * Act as the primary point of contact for our customers, providing advice and guidance through a variety of multichannel communication; primarily telephone, but also including email, SMS text, social media, and webchat. * Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve customer enquiries. * Input quality and accurate information into core IT systems, to enable colleagues to respond to our customers with a resolution and in a timely manner. * Liaise with internal departments and external companies to ensure a seamless and consistent service for our customers Customer Service Advisor pay: £24,667 – £25,717 per annum
Customer Service Advisor employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services we offer. Understanding mobile contracts, broadband options, and insurance policies will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to handle various customer interactions, including resolving issues and retaining customers. Role-playing scenarios with friends or family can help you prepare for these conversations.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved a process. This will highlight your capability to handle challenges effectively in our fast-paced environment.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to align your answers with our mission during the interview, making you a more attractive candidate for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Service Advisor. Highlight your relevant experience in sales and customer retention in your application.
Tailor Your CV: Customise your CV to reflect skills that are essential for this role, such as communication, problem-solving, and sales abilities. Use specific examples from your past experiences that demonstrate these skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work as a Customer Service Advisor and how you can contribute to the team’s success.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work Complete Training
✨Know the Products Inside Out
Familiarise yourself with the range of products and services offered, such as mobile contracts, tablets, and broadband. Being knowledgeable will help you answer questions confidently and demonstrate your interest in the role.
✨Practice Active Listening
As a Customer Service Advisor, you'll need to understand customer needs effectively. During the interview, show that you can listen actively by summarising what the interviewer says and responding thoughtfully.
✨Prepare for Retention Scenarios
Since part of the role involves retaining customers, think about how you would handle a situation where a customer wants to cancel. Prepare examples of how you could turn a negative experience into a positive one.
✨Show Enthusiasm for Customer Service
Express your passion for helping customers and providing excellent service. Share personal experiences where you've gone above and beyond to assist someone, as this will resonate well with the interviewers.
