Hostel Team Member

We are seeking professional, self-motivated, driven and enthusiastic individuals to be part of our team, in our luxury hostel on the Royal Mile with CoDE Hostels- The CoURT.

CODE POD HOSTELS

CoDE Pod Hostels offers high quality accommodation in a combination of both double and multi-share Pod bed rooms. Our location just off The Royal Mile, opened mid-August 2019, and consists of 200+ beds as well as communal kitchen and social areas, all designed to the highest standard and in keeping with the historic building we occupy. Our original site in Edinburgh, on Rose Street, is seven years old and has consistently been one of the top-rated hostels in the city across all websites.

WHO YOU ARE

We're looking for somebody as passionate as we are about making sure our high standards are maintained as the CoDE family grows.

Role and Responsibilities:

You wil need to be flexibile and willing to work a variety of shift patterns inclduing day reception shifts, night reception shifts & housekeeping shifts. Reception work involves food & beverage sales and coffee sales.
Night shifts may not be consistent but flexibility it appreciated. This will allow you to get a grasp on all aspects of the business.

Responsibilities include but are not limited to:

Reception (Day/Night)

• Welcoming and looking after our guests
• Checking guests in and out
• Upselling Food & Beverage including making coffees on our Barista Coffee Machine.
• Bar work, Beer, Whisky & Gin Sales.
• Resolving any guest comments fully
• Processing card payments
• Selling tours and products to make sure our guests have as amazing a time as possible
• Responding to requests, phone calls, emails and reviews in a friendly manner
• Accurately filling in all reporting necessary I.e lost property, Logit tasks

Housekeeping

• Ensure the highest cleanliness standards are met each shift
• Shifts will include accurately taking care of our linen deliveries, stripping and making beds, as well as helping the team with the cleaning of rooms and bathrooms.
• You will also assist in the common areas cleaning and cleaning of kitchens.
• You will work as a team to clean all guest departures ready in time for guest arrivals.

Caring for the building

• Adhering to all Health and Safety policies for our team and our guests
• Ensuring doors are locked
• Reporting maintenance required
• Reporting lost & found
• Ensuring the common areas remain clean and tidy for our guests
• Feeding back any guest comments.

REWARDS The opportunity to be part of an innovative, growing brand where we welcome new ideas and initiatives

• Free stays- Experience the privilege of up to 5 complimentary overnight stays annually, available for you and one additional guest at CoDE & Destiny Student Properties, with certain conditions applying. To secure these stays, please get in touch with your line manager for booking assistance. Stays are subject to availability.
• Family & Friends Discount: Family & Friends Discount: Your friends and family have the opportunity to receive a generous discount of up to 30% on their accommodations at both CoDE and Destiny Student properties. This is available across 7 overnight stays annually. To make a reservation with this special discount, kindly reach out to your immediate supervisor or line manager for assistance.
• Birthday Vouchers- Celebrate your special day with a birthday voucher from us, as a token of our appreciation for you.
• Employee Recognition- CoDE believes publicly recognising employee achievements is a fundamental aspect of building a positive workplace culture and motivating employees to excel in their roles. We will regularly share these achievements in our communication channels.
• Tour Partnership Program- Receive special discounts on day tours with our Tour Partners across the city.
• Staff Food & Beverage Discounts- Employees also receive a 20% discount on all food & beverage.
• Team Events- Partake in frequent employee gatherings or engage in regular team building activities.
• Volunteering days – up to one day paid leave per year to undertake external volunteering work. This could include a day Volunteering at a local charity. This will need approval from management.

If you think you have what it takes, please send your CV and a cover letter telling us why you'd like to join our team.