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- Tasks: Coordinate vehicle delivery and collection, ensuring a top-notch customer experience.
- Company: Join the Europcar team, a leader in vehicle rental services.
- Benefits: Enjoy competitive salary, 5.6 weeks holiday, and discounts on car hire and mobile contracts.
- Why this job: Be the face of Europcar, making great first impressions and enhancing customer relationships.
- Qualifications: Must have a clean driving license and 4 years driving experience; teamwork and communication skills are key.
- Other info: Flexible working hours and opportunities for career progression in an eco-friendly environment.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to be part of the Europcar team? We are looking for a Fleet Coordinator to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it’s vital it’s done efficiently and professionally.
You’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You’ll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover., * Provide a high quality rental administration service to meet station needs.
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Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles
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Handle telephone enquiries in a polite and professional manner.
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Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.
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Responsibility, vehicles, premises and customer safety.
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A full, valid clean driving licence, with a minimum of 4 years driving experience is required
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Ability to work as part of a small team.
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Communicate clearly, verbally and in writing.
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A positive attitude and professional appearance.
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Enthusiastic, can respond positively to objections.
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Manages time effectively and completes tasks required.
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Ability to prioritise and remain organised when working under pressure.
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Attention to detail.
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Ability to work to procedures and follow instruction.
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Flexibility to working hours in line with business needs.
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Competitive Basic Salary
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Starting on 5.6 weeks holiday (including bank holidays)
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Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
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Free on site car parking
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Pension
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Discounted car hire rates across our network
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20% discount on EE mobile phone contracts*
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Confidential legal and support service through BUPA
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Career progression and development
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Eco-friendly and active work environment
*forms part of current non contractual benefit offering
Fleet Coordinator employer: Europcar Group UK Limited
Contact Detail:
Europcar Group UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Coordinator
✨Tip Number 1
Familiarize yourself with Europcar's values and customer service standards. Understanding what makes their customer experience exceptional will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Fleet Coordinator, you'll need to handle inquiries and coordinate with various teams, so showcasing your clear communication will be key.
✨Tip Number 3
Demonstrate your ability to work under pressure by preparing examples from your past experiences. Highlight situations where you successfully managed time and prioritized tasks effectively.
✨Tip Number 4
Show enthusiasm for the role and the company. A positive attitude can make a significant difference, especially in a customer-facing position like this one. Let your passion for providing excellent service shine through!
We think you need these skills to ace Fleet Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Fleet Coordinator position. Understand the key responsibilities and required skills, such as customer service, attention to detail, and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Emphasize any previous roles in customer service, vehicle administration, or team coordination, and ensure your driving experience is clearly stated.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you have successfully managed similar tasks in the past, and express your commitment to providing excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Europcar Group UK Limited
✨Show Your Customer Service Skills
Since the role is central to customer experience, demonstrate your ability to handle customer interactions professionally. Share examples of how you've provided excellent service in previous roles.
✨Highlight Your Organizational Abilities
Discuss your experience with managing multiple tasks and prioritizing effectively, especially under pressure. This will show that you can handle the demands of coordinating vehicle deliveries and collections.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as this will be crucial when dealing with customers and team members.
✨Demonstrate Flexibility and Teamwork
Emphasize your ability to work as part of a small team and your willingness to adapt to changing business needs. Share instances where you've successfully collaborated with others to achieve a common goal.
