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- Tasks: Solve technical problems and support customers in a dynamic SaaS environment.
- Company: Join Aspire Ltd, a committed employer focused on growth and innovation.
- Benefits: Enjoy a hybrid role, competitive salary, 25 days holiday, and career development opportunities.
- Why this job: Be part of a motivated team with clear progression and the chance to make an impact.
- Qualifications: Degree in an analytical field with strong A-Level results and excellent problem-solving skills.
- Other info: Comprehensive training and mentoring provided, with opportunities for industry-recognised certifications.
The predicted salary is between 22800 - 25200 £ per year.
Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!
Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)
Salary: £28,500 (rising to £30,500 after training period)
Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We are looking for a Support Analyst to join a strong and motivated team!
What You'll Do:
- Troubleshoot and resolve customer queries and technical issues
- Provide advice on optimising system functionalities for users
- Help customers configure the system to meet their specific business needs
- Build professional relationships by offering ongoing support
- Work with internal teams to test and enhance system performance
Career Development:
- Structured career path with regular feedback and clear targets
- Opportunities for growth into Senior or Lead Analyst roles
- Early responsibility for mentoring and guiding colleagues
Who We're Looking For:
- A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
- Strong A-Level results
- Excellent problem-solving and communication skills
- Ability to quickly learn and apply new concepts in technology
- Team-focused with a passion for delivering high-quality service
Training & Growth:
- Comprehensive initial training and close mentoring
- Ongoing opportunities for industry-recognised certifications
Why Join Us?
- Work with a motivated and focused team
- Clear career progression with performance-based reviews
- Salary £28,500, rising to £30,500 after training period
- 25 days holiday (plus bank holidays), rising over time
Ready to join a company where you can grow and make a real impact? Apply now to start your journey!
Graduate Entry-Level: Support Analyst employer: We Are Aspire
Contact Detail:
We Are Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Entry-Level: Support Analyst
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific technologies we use at StudySmarter. Understanding our products and services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your problem-solving skills by working on real-world scenarios or case studies related to customer support. This will prepare you for the types of challenges you might face as a Support Analyst.
✨Tip Number 3
Network with current employees or alumni who work in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for a Support Analyst role where you'll need to assist customers effectively.
We think you need these skills to ace Graduate Entry-Level: Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Support Analyst role. Emphasise your analytical background, problem-solving abilities, and any experience in customer support or technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Support Analyst and how your skills can contribute to the team.
Highlight Relevant Qualifications: Clearly state your degree and any relevant qualifications, such as certifications in technology or customer service. If you have strong A-Level results, make sure to include them as well.
Showcase Soft Skills: In your application, emphasise your communication skills and ability to work in a team. Provide examples of how you've successfully resolved issues or supported others in previous roles or projects.
How to prepare for a job interview at We Are Aspire
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Support Analyst does. Familiarise yourself with SaaS and insurance concepts, as well as the specific responsibilities mentioned, like troubleshooting and optimising system functionalities.
✨Showcase Problem-Solving Skills
Prepare examples from your academic or personal experiences where you've successfully solved problems. Highlight your analytical thinking and how you approached these challenges, as this is crucial for the role.
✨Demonstrate Communication Skills
Since the role involves building professional relationships and providing support, practice articulating your thoughts clearly. Be ready to explain complex technical issues in simple terms, showcasing your ability to communicate effectively with customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and career progression opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
