Junior Account Manager

As the ultimate Kitt brand ambassador, you’ll be responsible for our client’s overall experience in their space. Account Management at Kitt is the business litmus of how we perform across the board and where the gaps are. Collaborating with the rest of the business, you’ll ensure we are delivering a best-in-class experience.

You will be:

• Managing your own accounts, working with the Account Executive in your pod.

• Handling escalations as needed from Account Executives and Junior Account Managers in your pod, knowing when to mentor, handle and escalate to the Account Director.

• Building genuine relationships with your clients and report on account health to the business.

• Identifying opportunities within your accounts for expansion and renewal and being proactive in involving the sales team as needed, ensuring that 85% of your accounts have an engaged decision maker on a lease event.

• Holding and committing to an engagement cadence with your accounts as agreed with the Account Director. You will ensure that all engagement points across the account are met (weekly emails, monthly reports, quarterly reviews, exec meetings).

• Supporting with additional projects and taking ownership of an element of the department.

What success looks like

• Consistent scores 3 or above for Daily user and decision maker CSAT.

• De-escalating any clients in your portfolio within 8 weeks.

• You’re an advocate for Kitt’s product and services, and believe in the value of in-person time within a business.

• Strong organisation skills and experience in managing multiple accounts or complex products.

• You’ve managed clients and have a strong understanding of commercial account management.

• With your exceptional communication and interpersonal skills, you have the ability to build rapport and foster long-lasting client relationships.

• You’re comfortable balancing revenue and service delivery functions to have oversight of a client’s experience.

• You have an analytical mindset and the ability to interpret data and translate it into actionable insights for clients.

• Self-motivated and results-driven, with a demonstrated ability to meet and exceed targets and goals.

• Problem-solving attitude and the ability to work effectively in a fast-paced, collaborative environment.

The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change.

Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they’ve signed the lease and chosen the paint colours.

Interview Process * Video Interview with Lizzie Burstow (People & Talent Lead)

• Second interview with Charlotte Vaughan-Reynolds (Senior Operations Manager) and Beth Reames (Senior Account Manager)

• Final interview, including task, with Cathryn Goss-Goddard (Account Director) and Steve Coulson (CEO & Co-Founder)

We’ll Kitt you out

• Starting salary of £38,000 – £51,000 depending on experience

• Generous stock option scheme (ask us what this means if you’re not sure)

• 28 days holidays a year plus Bank Holidays

• Parental leave: up to 12 weeks paid parental leave for the primary caregiver

• Pregnancy loss support leave

• Regular socials. We love a good party.

• Free weekly lunch, bi-weekly breakfast and daily snacks

• Team socials on a Thursday

• Octopus MoneyCoach

• Workplace Nursery Benefit

• Cycle to Work scheme

• Season Ticket Loans

• Plumm – to support your mental health and wellbeing