Global Head of Run, PaaS Operations

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

Why this role is important for us

The Global Head of Run, PaaS Operations is responsible for ensuring the stability, scalability, and performance of the PaaS platform. This role focuses on optimizing operational processes, managing cross-functional collaboration, and delivering continuous improvement in service delivery. The Head of Run will lead an experienced team and work closely with key stakeholders to align operational goals with the company’s strategic vision.

What you will be responsible for

Operational Excellence:

• Lead the end-to-end operational value chain for PaaS, ensuring efficiency and scalability.
• Maintain high standards of service reliability, availability, and performance.
• Define and monitor Service Level Objectives (SLOs) and Indicators (SLIs) to measure operational success.
• Support Service Level Agreements (SLAs) with clients, ensuring consistent delivery.
• Lead the end-to-end operational integration of PaaS with other Products and Services within the SimCorp One catalogue.

Collaboration and Stakeholder Management:

• Align closely with the Head of Onboarding, Head of Delivery Excellence, Engineering Director/s, PaaS Service Owner, Continuous Improvement Lead, Product Owners, and Service Delivery Managers to streamline operational and Run processes.
• Facilitate prioritization meetings with stakeholders to ensure alignment on key initiatives.
• Establish transparent communication for operational updates and performance insights.

People Management:

• Lead a team of Product Owners and Operational Delivery Managers, setting clear goals and ensuring the delivery of these goals.
• Promote a culture of innovation, continuous learning, and professional development, working with the Engineering Director/s.

Strategic Planning and Execution:

• Define and communicate the vision and strategy for PaaS Run Operations.
• Develop and carry out a roadmap for operational projects, aligning them with business goals.
• Make data-driven decisions based on financial performance and key metrics.
• Promote understanding and adoption of the SimCorp One strategy and articulate what is required from Platform Operation to deliver this corporate strategy, engaging with all the necessary stakeholders.

Reporting and Accountability:

• Provide regular updates to senior stakeholders on operational performance.
• Act as the primary escalation point for operational issues, ensuring timely resolution.
• Drive transparency in reporting, emphasizing accountability for results.

Accountability:

• Take responsibility for the management of PaaS operations, focusing on maintaining service performance and efficiency.
• Hold teams accountable for meeting goals, tracking KPIs, and managing risks.
• Ensure operational risks are actively identified and mitigated to maintain service integrity.

Change Management:

• Lead change initiatives designed and performed by Delivery Excellence, ensuring smooth transitions when implementing new processes, tools, or systems.
• Engage stakeholders to promote understanding and acceptance of changes.
• Ensure continuous improvement, ensuring that operational enhancements are adopted effectively.

Innovation and Automation:

• Collaborate with the PaaS Service Owner to adopt innovation by exploring and implementing new technologies to improve service delivery.
• Thought leadership in identifying areas for automation such as repetitive tasks, enhancing operational efficiency and reducing overhead.
• Promote a culture of creative problem-solving and innovation across the team.

What we value

• Experience in managing Platform Operations, SaaS/PaaS, or similar roles.
• Solid leadership, stakeholder management, and collaboration skills.
• Deep understanding of operational metrics (SLOs, SLIs, SLAs) and their impact on performance.
• Experience with change management and initiating automation in operations.
• Well-developed critical thinking with the ability to make data-driven decisions.
• Advanced communication skills and the ability to engage with senior leadership.

Next steps:

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you in discovering the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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