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- Tasks: Join our team as a Customer Service Advisor, handling inquiries and resolving issues.
- Company: CR3 partners with a top UK insulation supplier in Chelmsford.
- Benefits: Earn £25k - £30k, enjoy a company pension, 20 days holiday, and on-site parking.
- Why this job: Build your customer service skills in a dynamic trade environment with great support.
- Qualifications: Experience in customer service is preferred; strong communication and multitasking skills are essential.
- Other info: A car driver is necessary due to the remote location; public transport is 2 miles away.
CR3 is currently working with a leading UK insulation supplier based in Chelmsford who are looking for a Customer Service Advisor to join their team on a full-time basis. This is a fantastic Customer Service Advisor opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment. Benefits: * £25k – £30k * Company pension * 20 Days holiday * Xmas shut down * On-site parking Customer Service Advisor Responsibilities will include but are not limited to: * Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems * Taking client bookings * Work closely with the customers to ensure customers are getting the service they have been promised * Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate * Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer * Provide reactive and proactive support to increase customer retention * Ensure all missed calls are followed up * Provide ETAs and servicing history to customers when requested The successful Customer Service Advisor candidate will have experience working within a customer service environment, excellent communication skills, the ability to use own initiative, work well under pressure, be organised, efficient and able to multitask. Office experience is preferred but not essential. A car driver is essential due to their remote location, closest public transport is 2 miles away
Customer Service Advisor employer: CR3 Recruitment
Contact Detail:
CR3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the insulation industry and the specific products offered by the company. This knowledge will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Role-playing different scenarios can prepare you for real-life situations and show your potential employer that you're ready to tackle challenges head-on.
✨Tip Number 3
Highlight any experience you have with multi-channel customer service, such as phone, email, and web chat. Being able to demonstrate your versatility in handling various communication methods will set you apart from other candidates.
✨Tip Number 4
Since a car driver is essential for this position, make sure to mention your driving license and ability to commute to the remote location. This shows that you are fully aware of the job requirements and are prepared to meet them.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific examples of how you've handled customer inquiries or resolved complaints effectively.
Showcase Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the job. Explain why you're interested in the position and how your skills and experiences align with what the company is looking for.
How to prepare for a job interview at CR3 Recruitment
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Use examples from your past experiences where you successfully handled customer inquiries or resolved complaints.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to resolve a customer issue or handle a complaint. Practice articulating your thought process and the steps you took to achieve a positive outcome.
✨Demonstrate Your Multitasking Abilities
The role requires multitasking in a busy environment. Be ready to discuss how you manage multiple tasks efficiently. You could share examples of how you've prioritized tasks in previous roles or how you stay organized under pressure.
✨Research the Company and Its Products
Familiarize yourself with the insulation supplier's products and services. Showing that you have done your homework will impress the interviewers and demonstrate your genuine interest in the position. Prepare some thoughtful questions about the company to ask at the end of the interview.
